Randall Corcoran
Shoreline,WA
Summary
- EXPERIENCED OPERATIONS LEADER VP, Operations
- Vice President, Food & Beverage
- VP, Revenue
- Senior Operations Director Strategic Vision
- Team Development
- P&L Optimization
- Marketing Communications Secured Celebrity Partnerships
- Launched Cruise Ships
- Delivered 200% Increase in Revenue
Methodical Director with 17 years of comprehensive hospitality experience overseeing on board revenue operations with the cruise industry. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director, Pre & Post and Destination Experiences
Seabourn Cruise Line Limited
Seattle, WA
03.2023 - 03.2024
- Developed and maintained excursion itineraries, ensuring customer satisfaction.
- Negotiated contracts with local vendors in order to obtain discounted rates on services provided.
- Developed marketing campaigns aimed at increasing awareness of available shore excursion packages among potential customers.
- Conducted regular meetings with team members to discuss strategies for improving the efficiency of shore excursion operations.
Director On Board Revenue
Seabourn Cruise Line Limited
Seattle, WA
09.2021 - 03.2023
- Implemented and prepared comprehensive business plans to expand business.
- Worked with department managers to formulate annual budgets.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Prepared presentations for board meetings summarizing key developments within the company.
- Negotiated agreements with external partners such as contractors or consultants.
- Collaborated with senior leadership to set long-term objectives for the company.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Identified opportunities for improvement in operational performance metrics.
- Streamlined workflow processes to reduce costs and increase efficiency.
- Collaborated with sales team to drive revenue growth.
- Facilitated employee development through coaching and mentoring programs.
- Developed and implemented operational policies and procedures.
- Negotiated contracts with suppliers for cost-effective solutions.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented successful business strategies to increase revenue and target new markets.
- Led cross-functional teams to achieve business goals.
- Managed budgets, financial forecasting, and analysis.
Senior Director
HA Group
Seattle, WA
05.2016 - 06.2020
- Oversaw business operations onboard 40+ cruise ships generating $500M+ in net revenue
- Negotiated contracts, managed partnership relationships for delivery of on-brand experience critical to revenue achievement
- Analyzed profit margins, customer take/participation, advance purchase, allowing improvement through adjusting levers by business
- Assisted in design concepts for new builds and renovations to optimize guest service and onboard revenue opportunities
- Drove onboard revenue generation for Spa, Art programs, Casino, Future Cruise sales and miscellaneous revenue (laundry, flowers, medical, etc.)
- Managed team of 11 managers responsible for day-to-day operations
- Directed marketing for all onboard revenue for Holland America fleet
- Expanded and improved shipboard revenue function for Business & Brand Managers on Holland America; assisted in creation and roll out of function on Princess Cruises.
Hotel Director
Holland America Line
Seattle, WA
03.2014 - 05.2016
- Led Hotel Operations Department consisting of Food & Beverage, Housekeeping, Guest Relations, Finance, Human Resources, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas (i.e
- Casino, fine jewelry, art galleries)
- Delivered premium experience for ~2,000 guests generating over $1M each week
- Directed production of 12,000 daily meals with over 800 multicultural employees
- Owned results for all company-based targets and Key Performance Indicators
- Implemented budget plans to maximize guest satisfaction, sales, and profitability
- Exceeded compliance standards with all regulatory bodies, particularly United States Public Health, US Coast Guard and immigration officials in varying countries throughout itineraries.
Manager, Onboard Marketing
Holland America Line
Seattle, WA
06.2007 - 03.2013
- Established interviewing, hiring, and training processes for candidates
- Created new revenue streams, marketing materials, and promotional events for revenue outlets of casino operations, retail sales for liquor, fine jewelry and apparel, spa & salon services, fine art sales, photo gallery operations and guest bars and lounges
- Developed reporting templates for revenue tracking and analysis
- Led teams overseeing construction of corporate partner areas and all onboard signage
- Created cocktail and wine lists for all dining outlets and new concepts
- Instituted mixology classes and wine tasting programs into fleet wide standardization
- Transitioned or initiated revenue programs, establishing standards of procedure, printed materials, staffing, training and ongoing support.
Proprietor - Metropolitan Restaurant and Adega Restaurant + Wine Bar
Corcoran Consulting
04.2005 - 06.2007
- Established long-range financial planning, marketing strategy, and policy for a 120-seat fine dining restaurant grossing $2.8M per year in revenue
- Lowered beverage costs by 13% and food costs by 6%, improving profitability
- Created and managed a 7,500-bottle wine list valued at $2.8M
- Instituted comprehensive training program for all positions
- Spearheaded modernization of reservations, Point of Sale systems and merged networks
- Trained service staff for Introductory Level for Court of Master Sommeliers
- Improved and streamlined systems for accounting and payroll, initiated forecasting for beverage menu development and direction
- Consulted on accounting systems and management structure for sister restaurant, Table 6.
Education
Embry-Riddle Aeronautical University
Cornell University
Skills
- Contract Negotiation
- Business Planning
- Contract Management
- Operations Management
- Staff Development
- Business Development
- Cross-functional team leadership
- Legal and Regulatory Compliance
- Verbal and written communication
- Crisis Management
- Capital Spending
- Strategic Planning
- Charismatic Leader
- Corporate Communications
- Organizational Development
- Information Technology Management
- Program Management
- Creativity and Innovation
- Contract and Vendor Management
- Negotiation
Recent Emphasis
- Currently completing Lean Six Sigma Green Belt certification.
- Created a course for Northern Arizona University: Onboard Revenue Generation: An Overview
- Currently authoring a chapter on On board Revenue generation for an upcoming Cruise Industry textbook.
Professional Involvement
- Certified Sommelier, Court of Master Sommeliers
- Member, Guild of Sommeliers
- Former Board of Directors, Utah Restaurant Association
- Hospitality Financial Management
- Food & Beverage Management
- Media Relations
- Training & Development
- Team Building
- Operations Management
- Cross-Functional Collaboration
- Staff Mentorship
- Budgeting
- Financial Planning
- Marketing Strategy
- Revenue Strategy
- Hospitality Operations
- Micros POS System
- Fluent in German, Spanish, French
Certification
- Certified Sommelier, Court of Master Sommeliers
- Member, Guild of Sommeliers
- Hospitality Financial Management
- Food & Beverage Management
- Currently completing Lean Six Sigma Green Belt certification
Languages
English
Native/ Bilingual
Spanish
Limited
French
Limited
German
Limited
References
References available upon request.
Timeline
Director, Pre & Post and Destination Experiences
Seabourn Cruise Line Limited
03.2023 - 03.2024
Director On Board Revenue
Seabourn Cruise Line Limited
09.2021 - 03.2023
Senior Director
HA Group
05.2016 - 06.2020
Hotel Director
Holland America Line
03.2014 - 05.2016
Manager, Onboard Marketing
Holland America Line
06.2007 - 03.2013
Proprietor - Metropolitan Restaurant and Adega Restaurant + Wine Bar
Corcoran Consulting
04.2005 - 06.2007
Embry-Riddle Aeronautical University
Cornell University
- Certified Sommelier, Court of Master Sommeliers
- Member, Guild of Sommeliers
- Hospitality Financial Management
- Food & Beverage Management
- Currently completing Lean Six Sigma Green Belt certification
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