Randall Crum
Cullowhee,N.C.
Summary
Energetic Hotel Manager enthusiastic about delivering superior service to every guest with more than 10 years of experience working for the hotel industry. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. Successful at cutting costs without impacting quality of service and guest satisfaction. In-depth knowledge of hospitality industry and business administration.
Overview
18
18
years of professional experience
Work History
Hotel General Manager
Night Star Lodging, LLC
03.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
Head Bartender
Touch Of Elegance Catering LLC
11.2018 - Current
- Promoted special events and themed nights at the bar via social media platforms, attracting larger crowds during slow periods.
- Enhanced customer experience by promptly preparing and serving high-quality beverages according to guests'' preferences.
- Managed inventory levels and placed orders for liquor, beer, wine, and other supplies to maintain optimal stock levels.
- Educated patrons about different types of alcohol, flavor profiles, and proper drink recommendations based on customer preferences.
Front Office Assistant
Wilsons Auto Glass
06.2020 - 04.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
Sales Manager
Candlewood Suites
04.2018 - 10.2020
- Implemented and created promotions to stimulate repeat business and attract new business travel accounts.
- Arranged and coordinated sales calls with prospective clients to generate $575,000 in business for hotel.
- Established strong relationships with key industry partners and clients, leading to repeat business and referrals.
- Optimized use of available resources by strategically allocating sales efforts according to seasonal demand patterns.
Assistant Hotel Manager
Courtyard By Marriott
04.2013 - 05.2016
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
Hotel Guest Manager
Courtyard by Marriott
12.2006 - 04.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
High School Diploma -
South Rowan High School
China Grove, NC05.2004
Skills
- Brand Management
- Vendor interaction
- Special Event Coordination
- Revenue Generation
- Food and Beverage Operations
- Training and mentoring
- Staff Training and Development
- Guest complaint resolution
- Quality Assurance
- Telephone Etiquette
- Guest Relations Management
- Hotel operations
Accomplishments
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
Timeline
Hotel General Manager
Night Star Lodging, LLC
03.2024 - Current
Front Office Assistant
Wilsons Auto Glass
06.2020 - 04.2021
Head Bartender
Touch Of Elegance Catering LLC
11.2018 - Current
Sales Manager
Candlewood Suites
04.2018 - 10.2020
Assistant Hotel Manager
Courtyard By Marriott
04.2013 - 05.2016
Hotel Guest Manager
Courtyard by Marriott
12.2006 - 04.2013
High School Diploma -
South Rowan High School
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