Randall Curry
Gretna,NE
Summary
Dynamic Laser Service Engineer and Electrician with a proven track record at Amada, enhancing customer satisfaction and service quality through expert equipment installation, technical consulting, and preventive maintenance. Skilled in schematic reading and fostering professional development, I excel in operational support and effective communication, significantly contributing to sales and technical solutions.
Overview
23
23
years of professional experience
Work History
Laser Service Engineer
Amada
09.2011 - Current
- Installed, configured and tested equipment on specialized platforms.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Provided comprehensive training to junior engineers, fostering professional development within the team.
- Supported sales team in securing new contracts by providing technical expertise during presentations and product demonstrations.
- Participated in client consultations and product capability demonstrations to support sales efforts.
Electrician
Lindbrug
06.2001 - 09.2009
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Collaborated with construction teams to ensure seamless integration of electrical systems within new builds.
- Achieved client satisfaction by prioritizing open communication throughout project stages.
- Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
- Provided exceptional customer service through clear communication, accurate estimates, and timely project completion.
- Assisted in the design phase of various projects, providing input on optimal lighting layouts, power distribution plans, and equipment specifications.
- Visited client sites to confirm space and layout restrictions for equipment installations.
- Provided preliminary sketches and cost estimates for materials and services.
Education
Associate of Applied Science - Electrical, Electronics Engineering Technologies
ITT Technical Institute
Thornton, CO09.2011
Skills
- Technical Support
- Field Service
- Equipment Assembly
- Suggestive Selling
- Schematic reading
- Preventive Maintenance
- Electrical Systems
- Design Planning
- System diagnostics
- Service Sales
- Parts Replacement
- Schematic drawing
- System Maintenance
- Appointment management
- Equipment Installation
- Technical consulting
- Operational Support
- Written and verbal communication
Timeline
Laser Service Engineer
Amada
09.2011 - Current
Electrician
Lindbrug
06.2001 - 09.2009
Associate of Applied Science - Electrical, Electronics Engineering Technologies
ITT Technical Institute
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