Randall Davis
Eugene,OR
Summary
Experienced IT Support Specialist skilled in selecting and setting up diverse technical equipment. Demonstrates strong written and oral communication skills, resulting in knowledgeable and satisfied customers. Possesses excellent instructional and problem-solving abilities, effectively reducing concerns associated with new technology.
Overview
6
6
years of professional experience
Work History
IT Support Specialist
Thabet Management
06.2022 - Current
- Perform general maintenance tasks, troubleshoot, and repair computer stations, applications, and other technology-based retail equipment
- Install, configure, and support Windows workstations and local area networks, including software application support
- Recommend maintenance procedures, equipment, and component needs
- Delivered onsite technical support for 30 Locations.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
Computer Tech
Aries Networking
09.2018 - 07.2021
- Used diagnostic tools to identify hardware failures and replace components that were not functioning
- Linked computers to the network and to peripheral equipment, including printers and scanners
- Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency
- Consistently met deadlines and requirements for all production work orders.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Education
Associate of Science - Computer Programming
Lane Community College
Eugene, OR01.2011
Certificate - Office Assistant
Tongue Point Job Corps
Astoria, OR01.2003
Skills
- Hughes Fortinet
- Printer troubleshooting
- Mobile Device Support Android and IOS
- Desktop and Laptop support
- System Configuration
- Ticketing system proficiency in Hippo CMS
- Hardware maintenance
- Wireless Networking
- Technical Support
- Microsoft Outlook
- Windows 10 and Windows 11
- PC diagnostics
- Microsoft Office
- Microsoft SharePoint
- Remote Access proficiency in N-Able RMM
Timeline
IT Support Specialist
Thabet Management
06.2022 - Current
Computer Tech
Aries Networking
09.2018 - 07.2021
Associate of Science - Computer Programming
Lane Community College
Certificate - Office Assistant
Tongue Point Job Corps
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