Randall Dedner
Arkadelphia,AR
Summary
Reliable and upbeat Customer Service Representative, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Looking to use the experience and abilities that have been acquired to build upon skillset and knowledge and become a valuable asset to the company.
Overview
4
4
years of professional experience
Work History
Sales Consultant
Southwest Auto Collection
04.2024 - 08.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Assistant Store Manager
Dunkin' Donuts
05.2023 - 04.2024
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted in recruiting, hiring and training of team members.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and ensure customer satisfaction.
Assistant Manager
Domino's Pizza
05.2022 - 05.2023
- Generated repeat business through exceptional customer service.
- Managed multiple stores in surrounding areas, to ensure smooth operation of all locations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Calculated Sales Per Labor Hour (SPLH) tp ensure efficient labor of staff, and track average volume of sales.
Cart Attendant /Retail Sales Associate
Walmart
05.2021 - 05.2022
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear.
- Cleared parking lot of litter and foreign debris.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Periodically disinfected carts preventing spread of disease.
Retail Sales Representative
Sykes Enterprises, Incorporated
08.2020 - 05.2021
- Increased sales by offering advice on purchases, promoting additional products, and consistently reaching monthly sales quota.
- Recommended merchandise to customers based on needs and preferences.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Engaged in friendly conversation with business customers on an inbound line, and assisted them with various needs and issues.
Education
High School Diploma -
Arkansas High School
Texarkana, AR05.2015
Skills
- Sales
- Team Management
- Data Entry
- Typing
- Cash Handling
- Customer Service
- Time Management
- Closing Techniques
Timeline
Sales Consultant
Southwest Auto Collection
04.2024 - 08.2024
Assistant Store Manager
Dunkin' Donuts
05.2023 - 04.2024
Assistant Manager
Domino's Pizza
05.2022 - 05.2023
Cart Attendant /Retail Sales Associate
Walmart
05.2021 - 05.2022
Retail Sales Representative
Sykes Enterprises, Incorporated
08.2020 - 05.2021
High School Diploma -
Arkansas High School
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