Randall D. McGouirk
Wilton Manors,USA
Summary
Adept at driving project success, I leveraged Oracle and Agile methodologies at Hard Rock International to enhance product lifecycle management and stakeholder collaboration. My strategic vision and leadership in cross-functional teams boosted productivity and innovation, showcasing my technical proficiency and exceptional problem-solving skills. Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements. Dedicated Project Manager successful at work flow planning and staff retention strategies. Boosts productivity through innovative management and mentorship. Keen to apply new and emerging project organization techniques to increase overall performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Project Manager - Marketing Operations Loyalty/CRM
Hard Rock International
Davie , FL
06.2023 - Current
- Developed product roadmap and managed the lifecycle of products from conception to launch.
- Organized and facilitated regular scrum meetings to ensure team productivity.
- Collaborated with stakeholders, development teams, and business users to define product features.
- Created user stories for each feature based on customer feedback and requirements.
- Gathered feedback from stakeholders, customers, and other teams in order to refine product design.
- Prioritized backlog items according to market needs and customer value.
- Conducted research into competitive products to identify areas of improvement or new opportunities.
- Supported developers through sprint planning sessions, daily stand-ups, retrospectives, demos.
- Ensured that all tasks are completed within the specified timeline while meeting quality standards.
- Analyzed user data to inform decisions about product enhancements or changes in direction.
- Maintained a clear vision of the product by regularly communicating updates across departments.
- Identified gaps in process or workflow which could be addressed with additional automation or tools.
- Provided guidance on technical challenges encountered during development cycles.
- Worked closely with UX and UI designers to create intuitive user experiences for web and mobile applications.
- Performed usability testing prior to releasing a new version of the application or feature set.
- Monitored work progress for quality, speed and successful integration, implementation and enhancement.
- Collaborated with design team to come up with product look.
- Outlined new feature plans and specifications.
- Managed pre-production and production product deployments.
- Collaborated with cross-functional teams to ensure product features are delivered on time and meet quality standards.
- Established KPIs to measure product success and inform future development priorities.
- Championed Agile and Scrum methodologies to promote a culture of rapid iteration and feedback.
- Utilized data analytics tools to track product performance and identify opportunities for optimization.
- Generated reports from databases using SQL queries.
- Designed RESTful APIs for mobile apps according to industry standards.
- Integrated third-party libraries into existing software systems.
- Performed unit tests on all changes made to the codebase.
- Written detailed documentation outlining system architecture, design decisions, and coding conventions used in the project.
- Worked in team environments to produce high-quality programs and applications for various industries.
- Analyzed code and corrected errors to optimize output.
- Recommended improvements to facilitate team and project workflow.
- Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
- Developed requirements for system modifications and new system installations.
- Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
Manager IT Business Applications
Broward Health
Fort Lauderdale, FL
07.2022 - 06.2023
- Manage a portfolio containing over 75+ software applications for all medical centers
- Oversee a team of 12 IT Specialists in the implementation and upgrading of network hardware and software
- Collaborate with other teams and vendors to implement changes, updates, and troubleshoot issues to find solutions
- Implement best practices by overseeing the documentation of processes and requirements
- Write BRD’s for complex changes in applications
- Collaborate with business and key stakeholders to plan, prioritize and schedule applications development and enhancement requests, while providing guidance to the applications development staff
- Drive stakeholder satisfaction by delivering quality applications and support with controlled and planned change management
- Oversee the implementation of new software's as well as configurations and changes to the existing software
- Develop dashboards in ServiceNow to manage productivity metrics for a team
- Provide leadership and manage the work activities of direct reports in the area of application development for all medical centers, to include new solutions and enhancement of existing system
- Keep a hands-on approach by staying in the day to day technical and Business Analyst roles, while wearing a team management hat
- Accountable for availability and performance of applications portfolio, including ownership of incidents, downtime, and release management
- Partner with executives to ensure proposed solutions align with information technology, infrastructure, business and security architectures
Sr Business Analyst/Test Lead/QA
Crawford and Company
Atlanta, GA
12.2016 - 07.2022
- Company Overview: a multibillion-dollar insurance provider of products in numerous areas
- Fulfill a key role leading the management of 4 proprietary databases to empower data mining, analysis, and report generation at Crawford and Co
- Serve as the sole technology contact on the tax, General ledger, Payroll, Billing and accounting team, meeting the challenge of directing Change Management initiatives involving Oracle software (PeopleSoft) and technology deployments and upgrades (PUMS)
- Collaborate and support End-Users with various modules within Oracle
- Work closely with the Project Costing Module to ensure billing flows correctly
- Closely monitor and assist with AP module and configuration as well as security
- Create Process Flow mapping with Visio to tie in with process documentation and Sox Documentation
- Use Agile Methodology to bridge gaps between business and IT Development
- Set up and monitor UAT testing with users as well as BA’s
- Create dashboards in Jira environment to report on progress of project
- Create process documentation for end users as guides for future reference
- Manage multiple projects with Smartsheet simultaneously and report statistics on each
- Test Lead for UAT
- Ensure defects are addressed timely and retested
- Attend SCRUM calls and liaison between the Business and the IT Sector to manage business priorities
- Develop Share point site for entire company and oversee security for each user
- Constantly learn about other modules and functions within the Oracle Environment to keep up to date with changes
- Work Closely with CM Module on Direct Debits, ACH, Wire, and other transfers
- Facilitate integrations of multiple financial software’s onto PeopleSoft Platform
- Identify, create and facilitate process design changes by conducting business and systems process analysis as well as flows of each and design at a complex level for Oracle; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies
- Perform end-to-end flow to show the impacts of a request onto the business
- Identify any negative impacts and work to solve production issues
- Assist with UAT from End user perspective and identify any issues that arise during the facilitation of testing
- Document said “defects” and research defects before assigning to IT
- Write queries and subqueries within Oracle to data mine for users reporting needs
- Create Oracle requirement documents to convey business needs to the development team
- Also write SQL in SQL Developer to obtain data for end user support and to create queries in Oracle software
- Prepare and develop nVision reports for financial data reporting to upper management
- Work on security within the environment to ensure no SOD’s exist between roles
- Develop SoD and Sox Process Documentation for Security audits as well as configuration audits
- Facilitate between the business and internal/external auditors
- Keep up with Security access within the financial environment to ensure proper security is given in accordance with SoD and SOX Compliance
- Develop and run queries for Identity and Access Management
- Issue roles to users based on their job functions within the company
- Using my Accounting Background, reconcile data between systems during and after conversion to make sure, rollover balances and detail are intact
- Provide Oracle project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan as well as UAT Testing Schedule)
- Perform and lead UAT testing during conversion phase(s) of Oracle software and other integrated projects
- Triage tickets within the Service Now Software and Jira, answering them from users for various departments/modules
- Create/develop work-centers within Peoplesoft software to streamline process of everyday job functions
- Create reports and charts within Service Now and Jira to give updated dashboard information to upper management
- Prepare FDD Requirement Documents for different modules and for companies being bought aboard to Crawford and Co
- Provide prompt response to inquiries from international employees and corresponds with outside vendors (Ernst Young) regarding reporting and tax information requests; handle issues related to approximately 1500 international employees and executives working under multiple subsidiaries of Crawford and Co, including expense processing, Billing and Accounts Receivables
- Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates, and training guides) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff)
- Leverage superior subject matter expertise to coordinate and lead training and onboarding for all new staff members, continuing to serve as a trusted resource going forward
- Perform multiple training classes on subject matter such as: Query Modification and Creation, SQL Developer, inner workings of software, excel and MS Word used in conjunction with Oracle Product
- Serve as a liaison between Operations and IT to elicit business requirements needed for system modifications, enhancement and implementations
- Make recommendations to the business whether the enhancement is needed or if delivered functionality exists for the enhancement
- Prepare reconciliations for various groups and teach those reconciliation methods to said groups, based on data from SQL Developer
- Query Data by writing SQL (in SQL Dev) and Analyze data to provide insight/reports to upper management for KPI’s
- Prepare Visio Flow Charts as well as excel flow charts to show the effects of data and to eliminate possible bottlenecks
- A multibillion-dollar insurance provider of products in numerous areas
Sr. Accountant/Oracle Project Cost Accountant
Oldcastle Materials Group
New York, NY
05.2013 - 12.2016
- Assisting the Controller in the direction of the accounting functions of the company
- Assisting with preparation of Financials (both IRGAAP and USGAAP) ensuring timeliness and accuracy of financials
- Prepare Budgets and financial reports in excel and import to Oracle and oversee evaluation of each Regional budget
- Create and present various financial reports to Top Management and make suitable observations and recommendations
- Manage and maintain Oracle Accounting System to ensure accuracy/integrity of data
- Liaison between the accounting system and users to troubleshoot any impending issues that might affect the reporting of Financials
- Review and conduct account reconciliations and analysis for conversions
- Assist with special Ad-Hoc projects when needed
- Implementation of upgrading of the Oracle accounting system through Oracle online classes as well as system message boards
- Create Project Plans from scratch and oversee software costing on all levels and track any large variances
- Develop and enhance SOX Controls to be in compliance with SOX Law
- Manage PCW Tier 1and 3 Process Control Worksheet and internally audit staff for completeness
- Set up internal controls, process flow narratives, flow charts, etc
- To make sure proper reporting of the financials are put into place
- Assist with special projects when needed
- Manage applications and hardware of the system
- Provide in house technical support for system
- Deal with External and Internal Auditors, assisting with information requested from each
- Review current SOX requirements and adapt them to policy in accordance with SOX documentation
- Consolidate Financials into Hyperion Software and check for any variances
- Used Edge for conversions/acquisitions into Oldcastle Group
- Key in project billings in Oracle for all governmental jobs
- Cost out all jobs by taking raw materials and building the BOM (Billable Materials) to give customer correct pricing
Sr. Staff Accountant/Financial Support
Louis Vuitton Moet Hennessey Group
New York, NY
06.2007 - 05.2013
- Managed and track expenditures in excess of 75K weekly
- Monitor payments and schedule future payments to outside vendors
- Review all invoices from staff of 2 for proper coding and appropriate documentation
- Build, review, maintain Financial Statements for upper management
- Consolidated Financial Statements into Magnitude Cartessis software from JD Edwards
- Maintained fixed asset schedules and enter into JD Edwards from Excel
- Process 3-way PO’s matching invoices up to 100-line items
- Worked in a team-based environment
- Managed accounts receivable and billing services for one brand
- Negotiate with key vendors to delay payments 90+ days when needed
- Processed monthly, quarterly and annually closes
- Prepared Sales and Use Tax Returns for brand
- Facilitated State Audits to review Sale and Use Tax returns
- Maintained Trial balance, Income Statements, and Balance Sheets for accuracy
- Manipulate raw data from Payroll to produce Journal Entry to place into JD Edwards
- Provide On-Site, Remote, and Phone Support
- Managed conversion from Great Plains Software into JD Edwards
- Provided constant Ad Hoc reports for upper management to explain variances on Financial Statements
Staff Accountant/Financial Support
Earth Color NYC
New York, NY
11.2003 - 06.2007
- Company Overview: Lg Manufacturer 274M
- Code, Process, and Enter AP Invoices and AR Invoices into MYOB Software
- Reconcile Multiple Bank Accounts
- Supported Controller and CFO
- Managed Trial Balance and General Ledger and make adjusting entries as needed
- Costed jobs for ROI to ensure profitability
- Updated and Managed Fixed Asset Schedule and prepare/enter Journal Entries from schedule
- Prioritize invoices according to cash discount potential and give to PMs for approval
- Worked independently as a self-managed employee on multiple projects
- Assist in Quarterly, Monthly, and Annually Audits as well as closing of books
- Prepared and maintained WIP Report from Raw Inventory list
- Gave explanations on variances in inventory as well as on Financial Statements
- Prepare Invoices for clients after costing jobs accordingly
- Managed relationships with vendors to ensure invoices are paid on time and within budget
- Prepared Sales and Use Tax Returns for multiple states and managed state audits on Sales and Use Tax
- Work in a team-based environment, to enhance my experience with the design, policy and procedures of a large corporate domain
- Convert MYOB into SAP to upgrade with demands of business
- Setup JD Edwards according to manufacturing environment of company’s needs
- Worked as a Team Lead/Project Manager on many AD Hoc projects
- Lg Manufacturer 274M
Various Positions (Financial)
Atlanta, GA
06.1999 - 10.2003
Education
Accounting - Job Costing course, Sales/Use Tax Preparation, Business Law 101
West GA College
Carrollton, GA01.1999
Skills
- Windows
- Oracle
- SQL Developer
- Service Now
- JD Edwards
- Star builder
- Coins
- Estimating OOH
- Timberline
- Business Works
- PSI
- Quick books
- Quicken
- Peachtree Accounting
- Excel
- MAC
- Power point
- MYOB
- AS 400
- Cartessis
- Agate
- Hyperion
- Great Plains
- Max Purchasing
- Headquarters Management
- SAP
- SAP B1
- MAS-90
- ACCPAC
- Del-Tek
- Tableau Data Application
- PeopleSoft
- Smart Sheet Project
- SharePoint
- ServiceNow
- Easy Vista
- Jira
- Zephyr
- Agile Methodology
- Google Suite/Workspace
- INFOR CLOUDSUITE
- Compliance 360
- JDEXPERT
- MS Access
- Toad
- Work flow planning
- Systems implementation
- Workforce training
- Project tracking
- Project development
- Processes and procedures
- Advanced problem solving
- New product introductions strategies
- Customer relations specialist
- Multi-stakeholder asset management
- Cross-functional coordination
- Project development and lifecycle
- Change impact analysis
- Data review
- Project feedback data
- Budgeting and forecasting
- Project scope analysis
- Project scope
- Project planning and development
- Staff training and mentoring
- Client rapport
Languages
- Spanish, Fluent
- French, Currently learning
Languages
Spanish
Professional
French
Elementary
Certification
- Certified Scrum Product Owner Scrum Alliance AUG 31 2023 Denver CO
Affiliations
- Received 4.0 Performance Analysis Review for FY 2023 (Hard Rock International)
- Activities include: Crafting, Sewing, Reading, learning new things each week, One-Wheeling, Biking
Timeline
Project Manager - Marketing Operations Loyalty/CRM
Hard Rock International
06.2023 - Current
Manager IT Business Applications
Broward Health
07.2022 - 06.2023
Sr Business Analyst/Test Lead/QA
Crawford and Company
12.2016 - 07.2022
Sr. Accountant/Oracle Project Cost Accountant
Oldcastle Materials Group
05.2013 - 12.2016
Sr. Staff Accountant/Financial Support
Louis Vuitton Moet Hennessey Group
06.2007 - 05.2013
Staff Accountant/Financial Support
Earth Color NYC
11.2003 - 06.2007
Various Positions (Financial)
06.1999 - 10.2003
Accounting - Job Costing course, Sales/Use Tax Preparation, Business Law 101
West GA College