Randall Donahoe
Chesapeake,OH
Summary
Articulate, energetic and results-oriented professional with extensive experience in Customer Service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and colleagues alike. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Customer Advocate
Percepta LLC
06.2021 - Current
- Developed and maintained strong customer relationships by promptly identifying and resolving customer concerns using available resources.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics outlined by Ford Motor Company.
- Actively listened to customers to assess concerns and provide appropriate resolutions to customer requests for financial assistance.
- Researched and In-Vehicle Technology concerns with friendly, knowledgeable support.
Customer Retention Specialist
Results Companies
04.2017 - 07.2019
- Developed personal strategies for customer retention activities.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Hooksett, NH05.2025
High School Diploma -
Symmes Valley High School
Willow Wood, OH05.2015
Skills
- Inbound Call Management
- Documentation Coordination
- Customer Services
- Retention Strategies
- Time Management
- Typing and Data Entry
- Resource Utilization
- Microsoft Word, Excel & Powerpoint
- Excellent Communication Skills
Languages
English
Native or Bilingual
Timeline
Customer Advocate
Percepta LLC
06.2021 - Current
Customer Retention Specialist
Results Companies
04.2017 - 07.2019
Bachelor of Science - Information Technology
Southern New Hampshire University
High School Diploma -
Symmes Valley High School
Similar Profiles
Bobbie RomansBobbie Romans
Product Owner at Percepta LLCProduct Owner at Percepta LLC
Brandy DonesBrandy Dones
Customer Service Agent - Vehicle Health Alert at Percepta LLCCustomer Service Agent - Vehicle Health Alert at Percepta LLC
Chasity WattsChasity Watts
Customer Service Representative at Percepta LLCCustomer Service Representative at Percepta LLC
Megan CatalognaMegan Catalogna
Intervention Specialist at Tri-State STEM+MIntervention Specialist at Tri-State STEM+M
Brionna GrayBrionna Gray
Patient Care Specialist at Saint Mary's Medical CenterPatient Care Specialist at Saint Mary's Medical Center