Randall Fallas Beita
Moorhead,MN
Summary
Results-driven Management professional with 6+ years of experience in Management operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
18
18
years of professional experience
Work History
Operations Manager
Capital Express Inc.
Fargo , ND
05.2021 - 01.2024
- Participated in recruiting, hiring, and training of staff.
- Organize and oversee the work and schedule staff.
- Responsible for conducting performance evaluations that are timely and constructive.
- In charge of planning and managing logistics, warehouse, and transportation.
- Arrange warehouse, plan routes, and process shipments.
- Supervise, coach, and train the Hub workforce.
- Manage Hub cost, productivity, accuracy, and timeliness targets.
- Responsible to maintain metrics and analyze data to assess performance and implement improvements.
- Handled discipline and terminations of employees as needed and in accordance with company policy.
Regional Recruiter
Tri-Valley Opportunity Council inc
Crookston , MN
03.2013 - 03.2022
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Participated in local job fairs and recruitment events for prospective hiring.
- Lead weekly conference calls and recruiter meetings.
- Created recruitment areas and maps for recruitment staff.
- Identify, recruit, and enroll qualifying families to our program.
- Main contact person for school districts, state migrant agencies, community agencies, and agri-business partners to promote the federal migrant program.
- Interviewed and determined eligibility for families to enter the federal program.
- Interpreter for families and company policy council meetings.
Customer Service Advisor
US Bank Home
Fargo, ND
02.2010 - 03.2013
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Responsible for selling financial products and services.
- Worked with the Fraud department to detect fraudulent activities in accounts.
- Resolve or refer billing disputes.
- Meet monthly product referral goals and monthly team goals.
- Crossed and trained in different financial products, both in English and Spanish, for customers.
- Handled 50-120 calls in a mix of both English and Spanish on a daily basis.
Service Manager
FedEx
Fargo , ND
05.2006 - 02.2010
- Hired and trained service department staff to drive performance.
- Guided department employees on changes from management.
- Pitched in to complete various duties during peak periods or employee absences.
- Motivated and supported employees to maintain low turnover.
- Monitored employee performance through key metrics analysis.
- Managed a team of 12-16 employees.
- Monitored and coached employees to achieve Hub goals.
- Responsible for new hiring, onboarding, and orientation.
- Conducted safety meetings.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
- Implemented company policies.
- Monitored delivery and pick up of packages.
Education
MBA - Business Administration And Management
University of Mary
Fargo05-2007
Bachelor of Science - Business Administration
Minnesota State University - Moorhead
Moorhead, MN05-2000
Skills
- Pick Up/Delivery Management
- Safety compliance
- Marketing
- Incidents management
- Production
- Logistics Oversight
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Operations Manager
Capital Express Inc.
05.2021 - 01.2024
Regional Recruiter
Tri-Valley Opportunity Council inc
03.2013 - 03.2022
Customer Service Advisor
US Bank Home
02.2010 - 03.2013
Service Manager
FedEx
05.2006 - 02.2010
MBA - Business Administration And Management
University of Mary
Bachelor of Science - Business Administration
Minnesota State University - Moorhead
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