Randall Forehand
Roanoke,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Key Holder (on Disability Due to Health Concerns)
Hollister Co.
01.2022 - 09.2022
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
Front Desk Coordinator/Receptionist
High Tech Salon & Spa
07.2020 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments in computer system.
- Offered assistance and answered questions to resolve issues.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Kept accounts in balance and ran daily reports to verify totals.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
Key Holder Promoted to Assistant Manager
Hollister Co.
04.2018 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Currently Enrolled - Psychology
Virginia Tech Institute And State University
Blacksburg, VA12.2024
2-Year Transfer - Psychology
Blue Ridge Community College
Weyers Cave, VA05.2021
High School Diploma -
Fort Defiance High School
Fort Defiance, VA05.2019
Skills
- Keyboarding/Typing
- Microsoft Office
- Customer Service
- Manage Budgets
- Cash Handling
- Team Member Development
- Time Management
- Employee Oversight
- Employee Scheduling
- Train Employees
Timeline
Key Holder (on Disability Due to Health Concerns)
Hollister Co.
01.2022 - 09.2022
Front Desk Coordinator/Receptionist
High Tech Salon & Spa
07.2020 - 08.2021
Key Holder Promoted to Assistant Manager
Hollister Co.
04.2018 - 01.2020
Currently Enrolled - Psychology
Virginia Tech Institute And State University
2-Year Transfer - Psychology
Blue Ridge Community College
High School Diploma -
Fort Defiance High School
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