Randall Gleichner
Yukon,OK
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Staffing Coordinator/ Transportation Driver
Medical Park West Rehabilitation
2023.05 - Current
- Collaborated with manager to determine department's short and long-term hiring needs.
- Assisted with personnel records management to support recordkeeping accuracy.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Developed and facilitated new-hire orientations.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Interviewed, hired, and mentored new personnel and oversaw all staffing operations.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Advocated for staff members, helping to identify and resolve conflicts.
Certified Medical Assistant
Mercy GoHealth Urgent Care
2022.11 - 2023.05
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Scheduled appointments for patients via phone and in person
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Interviewed patients to verify information, record medical history and confirm purpose of visit
- Assessed, documented and monitored vital signs for patients within outpatient setting
- Contributed to office operations by triaging patients by severity of medical complaint
- Administered rapid tests for COVID and strep to help clinical staff assess conditions
- Responded to patient callbacks and phone-in prescription refill requests
- Cleaned and maintained medical equipment following procedures and standards
- Followed principles of asepsis and infection control to meet patient safety guidelines
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Prepared and administered medications to alleviate patient symptoms.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Certified Medical Assistant
Advent Health Vascular Surgery
2022.03 - 2022.11
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Scheduled appointments for patients via phone and in person
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Collaborated and established strong working relationships with physicians, supervisors and colleagues
- Scheduled follow-up appointments as designated by physician
- Distributed treatment and procedural information to patients
- Managed patient check-in and check-out procedures and processed payments
- Gathered current medical information and reviewed histories to gather details for surgeons
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Answered telephones and directed calls to appropriate medical or administrative staff
- Scheduled tests, lab work or x-rays for patients based on physician orders
- Greeted patients, determined purpose of visit and directed to appropriate staff
- Ordered and maintained supply inventory for medical office
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
Certified Medical Assistant
Piedmont Healthcare
2018.03 - 2022.03
- Answered signal lights, bells or intercom systems to determine resident needs
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
- Observed and reported unusual symptoms and changes to charge nurse
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Distributed drinking water and nourishment to residents
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Perform FSBS
- Supported non-ambulatory residents in range of motion exercises
- Documented activities and recorded information in EMR system
- Organized charts, documents and supplies to maintain team productivity
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Prepared and administered medications to alleviate patient symptoms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
Certified Nursing Assistant, Certified Medical Assistant
Private Duty
2013.07 - 2018.04
- Assist with ADL's
- Assist with Medications, performed FSBS, administered injections, phlebotomy, vital signs, transportation
- Assist with Meal Prep and Light housekeeping.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
Certified Nursing Assistant
Magnolia Manor Nursing Home
2014.06 - 2016.12
- Assisted patients with daily living activities to include personal care, physical rehabilitation, proper nutrition, restorative therapies, appropriate medication therapies
- Responded appropriately to physical, emotional, and developmental needs of stroke patients, Alzheimer's patients, and acute rehab patients
- Performed vital signs and glucose checks; collected specimens, monitored resident's safety, Post-mortem care
- Maintained accurate records of patient care including changes, history, complaints and treatment goals using appropriate EMR system
- Followed infection control procedures to maintain cleanliness of patients' rooms and facility per State and Federal guidelines.
Certified Nursing Assistant
ResCare Homecare
2012.08 - 2015.06
- Administered oral and injected medications per physician orders
- Assisted patients with daily living activities to include personal care, appropriate therapies and proper nutrition
- Performed vital signs, glucose, height and weight checks, and logged Intake and Output
- Maintained accurate records of patient care including changes, history, complaints and treatment goals using appropriate EMR system
- Followed infection control and safety procedures to maintain cleanliness and safety of patient's home during visits.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Patient Care Technician/ Patient Care Tech Supervisor
John Hopkins Medical Hospital
2007.05 - 2010.10
- Assisted patients with personal care
- Coordinated nursing staff schedule
- Administered medications, started IV's, administered injections, inserted catheters
- Performed wound care via vacuum method, changed sterile dressing, provided instruction for pre- and post-operative care
- Complied with OSHA, JACHO, HIPPA, CLSI, CLIA 88
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Collected and transported specimens to prepare for lab testing.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
Certified Medical Assistant -
First Step Health Agency
11.2017
GED -
Beaufort County Community College
12.2001
Certified Nursing Assistant -
First Step Health Agency
07.1997
Skills
- Medical Terminology
- Clinical Applications
- HIPAA Compliance
- Inventory and Supply Management
- Check-In and Check-Out Procedures
- Examination Preparation
- Operating EKG Equipment
- Critical Thinking
- Appointment Scheduling
- Patient Documentation
- Electronic Health Records
- Specimens Collection and Processing
- Patient Scheduling
- Medical Office Administration
- Patient Flow Management
- Data Entry
- Medical Procedures
- Simple Dressings
- Wound Care Specialist
- Orthopedic Splints
- Customer Service
- EMR / EHR
- Diagnostic Testing
- Wound Care
- Medication Administration
- Time Management
- Routine Laboratory Testing
- Electronic Charting Using Epic, Athena
- Vitals Collection and Documentation
- Payment Processing
- Microsoft Office
- Remote Video Conferencing
- Quality Control
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Supervised team of 10+ staff members.
Certification
- American Heart Association CPR, First Aid, AED & Basic Life Support Training
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant
- American Heart Association BLS
Timeline
Staffing Coordinator/ Transportation Driver
Medical Park West Rehabilitation
2023.05 - Current
Certified Medical Assistant
Mercy GoHealth Urgent Care
2022.11 - 2023.05
Certified Medical Assistant
Advent Health Vascular Surgery
2022.03 - 2022.11
Certified Medical Assistant
Piedmont Healthcare
2018.03 - 2022.03
Certified Nursing Assistant
Magnolia Manor Nursing Home
2014.06 - 2016.12
Certified Nursing Assistant, Certified Medical Assistant
Private Duty
2013.07 - 2018.04
Certified Nursing Assistant
ResCare Homecare
2012.08 - 2015.06
Patient Care Technician/ Patient Care Tech Supervisor
John Hopkins Medical Hospital
2007.05 - 2010.10
Certified Medical Assistant -
First Step Health Agency
GED -
Beaufort County Community College
Certified Nursing Assistant -
First Step Health Agency
- American Heart Association CPR, First Aid, AED & Basic Life Support Training
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant
- American Heart Association BLS
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