Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Randall Golden

Manassas,VA

Summary

Experienced with inventory management, visual merchandising, and sales strategies to optimize product placement and customer engagement. Utilizes collaborative techniques to ensure cohesive team efforts and store success. Track record of effectively analyzing market trends and customer preferences to drive sales growth.

Overview

13
13
years of professional experience

Work History

Merchandiser

Hop & Wine Beverage
08.2023 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.

Lead Sales Associate/Key Holder

Virginia ABC Store
08.2019 - Current
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Operated cash register.
  • Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
  • Developed good working relationships with store leadership and sales personnel.
  • Signed for incoming shipments in manager's absence.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Maintained store and maintained appearance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Replenished retail merchandise and displays to deliver strong visual presentation.
  • Suggested additional items and merchandise to boost sales.
  • Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Invited customers to participate in store activities and special events.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Monitored sales floor to prevent product loss and item damage.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Set up visually appealing promotional displays.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Responded to safety and loss prevention incidents.

Research Assistant

Youth Emotion Lab
08.2022 - 08.2023
  • Conducted qualitative and quantitative analysis on assigned data.
  • Coded and verified data in accordance with specified research protocol and coding procedures, entering data into computer database for subsequent analysis.
  • Participated in extra training and courses to refine and improve upon research knowledge.
  • Monitored participates health and safety via daily check in.

Shift Supervisor

Pet Supplies Plus
11.2012 - 11.2018
  • Resolved customer complaints and reported issues to senior management.
  • Instructed team members on how to complete tasks
  • Help clients with questions or general concerns related to their pets.
  • Promoted to shift supervisor, for dedication and attention to detail.
  • Planned and scheduled interviews for new members.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Established a company wide cleaning procedure for common areas frequented by customers and their pets.
  • Collaborated with team members to improve performance and implement training updates.

Education

Bachelor of Arts - Psychology

George Mason University
Fairfax, VA
06.2023

Associate of Arts - Psychology

Northern Virginia Community College
Annandale, VA
05.2018

Skills

  • Eight years in customer service
  • Time management
  • Microsoft excel (1 year)
  • Microsoft word (1 year)
  • Leadership (6 years)
  • Japanese intermediate
  • Empirical Research
  • Problem-Solving
  • Attention to Detail
  • Management (8 years)
  • Critical Thinking
  • Flexible Schedule
  • Team Collaboration and Leadership
  • Performance Monitoring
  • Continuous Improvement
  • Shift Scheduling (3 years)
  • Staff Supervision (8 years)
  • Verbal and Written Communication
  • Coordinating Daily Operations (8 years)
  • Safety Awareness
  • Cash Handling Ability (8 years)
  • Hiring and Training
  • Decision Making
  • Equipment Maintenance
  • Computer Skills
  • Coaching and Mentoring
  • Active Listening

Education and Training

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Timeline

Merchandiser

Hop & Wine Beverage
08.2023 - Current

Research Assistant

Youth Emotion Lab
08.2022 - 08.2023

Lead Sales Associate/Key Holder

Virginia ABC Store
08.2019 - Current

Shift Supervisor

Pet Supplies Plus
11.2012 - 11.2018

Associate of Arts - Psychology

Northern Virginia Community College

Bachelor of Arts - Psychology

George Mason University

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