Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

RANDALL GREENE

Scott,LA

Summary

I'm Considered to be a Focused professional with experience in customer service, maintenance scheduling, and documentation. Frequently praised as efficient by peers, I can be relied upon to help your team achieve its goals. I am also Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. My overall objective is to continue to leverage skills and knowledge to contribute to my team success.

Experienced analyst prepared for this role with strong focus on data interpretation, financial modeling, and strategic planning. Known for collaboration and delivering results, adaptable to changing needs, and reliable. Skilled in data visualization, problem-solving, and stakeholder communication. Employers value analytical mindset, teamwork, and consistent performance.

Overview

16
16
years of professional experience

Work History

Logistics Analyst/Residential Account Executive

Republic Services
05.2023 - 07.2024
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Optimized operational efficiency by redesigning workflow processes.
  • Increased operational transparency by developing and implementing new reporting framework.
  • Reduced errors in data entry, instituting rigorous quality control checks.
  • Increased customer satisfaction by analyzing feedback and implementing necessary changes.
  • Improved team collaboration with implementation of new communication tools.
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Worked closely with cross-functional teams such as billing and technical support to address client concerns efficiently.
  • Educated customers on product updates or changes while effectively addressing inquiries about current services.
  • Provided personalized solutions to clients'' needs, ensuring high levels of satisfaction and loyalty.
  • Increased customer satisfaction by promptly addressing and resolving account issues.
  • Coordinated closely with shipping department to guarantee timely dispatch of completed orders.
  • Facilitated smooth shift transitions by meticulously documenting case updates for incoming dispatch personnel.
  • Supported public safety by accurately entering critical information into computer-aided dispatch systems.
  • Pioneered dispatch communication protocol that improved clarity and reduced misunderstandings between office and field staff.
  • Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
  • Boosted efficiency of emergency services by accurately documenting call information using computer-aided dispatch systems.
  • Streamlined logistics dispatch processes, resulting in increased efficiency and reduced operational costs.
  • Collaborated with management to develop strategies for continuous improvement in dispatch operations.
  • Kept detailed records of dispatch activities in compliance with company policies and regulatory requirements.

DIESEL TECHNICIAN

Republic Services
07.2019 - 05.2023
  • Determined vehicle condition by conducting inspections and diagnostic tests.
  • Evaluated warranty requests and conducted parts evaluation for required services.
  • Kept shop equipment in operating condition by following operating instructions, troubleshooting breakdowns and maintaining supplies.
  • Raised trucks, buses and heavy parts or equipment using hydraulic jacks or hoists.
  • Conducted diagnostic tests to identify worn and damaged parts for elimination.
  • Corrected vehicle deficiencies by removing, repairing and replacing major part assemblies.
  • Serviced air conditioning, heating and engine-cooling systems.
  • Tested drive trucks and buses to diagnose malfunctions or to check for proper functionality.
  • Attached test instruments to equipment and read dials and gauges to diagnose malfunctions.
  • Examined and adjusted protective guards, loose bolts, and specified safety devices.
  • Disassembled and overhauled internal combustion engines, pumps, generators, transmissions, clutches, and differential units.
  • Diagnosed and repaired vehicle heating and cooling systems.
  • Inspected brake systems, steered mechanisms, wheel bearings, and other important parts to ensure that were in proper operating condition.
  • Adjusted and repaired computer controlled exhaust emissions devices.
  • Rewired ignition systems, lights, and instrument panels.
  • Performed routine maintenance such as changing oil, checking batteries, and lubricating equipment and machinery.
  • Troubleshot systems, traced problems and diagnosed root causes.
  • Performed vehicle lubrication and DOT safety inspections.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.

FACILITY MANAGER

AquaTech Solutions
08.2018 - 05.2019
  • Maximized profitability through revenue development, facility marketing and expense reviews.
  • Obtained, analyzed and drove accuracy of data to upload to platform.
  • Identified procurement and vendor service needs for facility.
  • Leveraged programs to maintain preventative maintenance schedules and procedures.
  • Monitored facility for cleanliness and made recommendations to improve facility aesthetics.
  • Engaged in development of property-level financial and operational goals.
  • Implemented policies and procedures to comply with OSHA laws.
  • Participated in programs to improve client and customer satisfaction.
  • Oversaw construction and renovation projects to improve efficiency, checking that facilities met environmental, health and security standards and complied with government regulations.
  • Developed plans for emergency preparedness training sessions for staff members regarding fire safety protocols in accordance with OSHA guidelines.
  • Monitored contractor performance during construction projects, providing direction as needed.
  • Oversaw maintenance and repair of machinery, equipment and electrical and mechanical systems.
  • Participated in architectural and engineering planning and design, including space and installation management.
  • Set goals and deadlines for department.
  • Monitored facility to ensure that it remained safe, secure and well-maintained.
  • Ensured compliance with local health and safety regulations in the workplace environment.
  • Coordinated with contractors to complete projects on time and within budget parameters.

WELL TEST ENGINEER- OPERATOR 1

Cetco Oilfield Services
09.2017 - 09.2018
  • Collaborated with operators as part of team, keeping projects on task.
  • Used work instructions to assemble components in specified sequences.
  • Operated and monitored production machines, driving product quality standards.
  • Ensured timely completion of all production tasks.
  • Worked in accordance with lean manufacturing principles, enabling quality results.
  • Trained new operators on equipment operations.
  • Produced required output within established specifications and tolerances to meet goals.
  • Contributed to safety-first culture by consistently using personal protective equipment.
  • Labored at multiple workstations, providing flexibility for production needs and supporting manpower fluctuation.
  • Collaborated with other departments to ensure seamless operations.
  • Maintained accurate records of all production activities.

DOT INSPECTOR

QUALA WASH INC.
07.2017 - 09.2017
  • Sampled and tested air to identify gaseous bromine, ozone, or sulfur dioxide or particulate mold, dust, or allergens.
  • Maintained daily logs and supplement inspection records with photographs.
  • Trained, directed, or supervised other construction inspectors.
  • Inspected facilities and installations to determine environmental impact.
  • Permitted for construction, relocation, demolition and occupancy.
  • Conferred with owners, violators, or authorities to explain regulations or recommend remedial actions.
  • Reviewed and interpreted plans, blueprints, site layouts, specifications, or construction methods to maintain compliance to legal requirements and safety regulations.
  • Provided efficient and courteous service to customers at all times.

HYDROSTATIC TESTING OPERATOR/ SUPERVISOR

Burner Fire Control
10.2015 - 03.2016
  • Used work instructions to assemble components in specified sequences.
  • Followed all safety protocols and procedures.
  • Produced required output within established specifications and tolerances to meet goals.
  • Collaborated with operators as part of team, keeping projects on task.
  • Ensured timely completion of all production tasks.
  • Labored at multiple workstations, providing flexibility for production needs and supporting manpower fluctuation.
  • Contributed to safety-first culture by consistently using personal protective equipment.
  • Maintained accurate records of all production activities.
  • Trained new operators on equipment operations.
  • Authorized payments and merchandise returns.

INSTRUMENTATION SPECIALIST/ DEPT SUPERVISOR

M&J Energy Services
01.2014 - 08.2015
  • Maintained knowledge of product ranges and services to improve customer experience.
  • Met or exceeded operating standards for brand consistency.
  • Maintained calm demeanor and professionally managed issues in accordance with company standards.
  • Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivity
  • Coordinated and organized special projects and events within the department.
  • Analyzed department performance and defined actions required to achieve business objectives.
  • Maximized sales and long-term profitability to achieve department goals.
  • Developed and managed the department budget.
  • Utilized computer and point of sale systems for maintaining inventory and managing profit and loss.
  • Scheduled coverage during peak traffic periods, fostering positive customer experiences.
  • Supported recruiting and hiring of talent, developing strong and capable teams.

INSTRUMENTATION SPEC./ DEPT MANAGER

Greene's Energy Group
01.2012 - 01.2014
  • Assisted in developing capital project programs for new equipment and major repairs.
  • Compiled data and wrote reports regarding existing and potential electrical engineering studies and projects.
  • Conferred with engineers, customers, or others to discuss existing or potential engineering projects or products.
  • Prepared technical drawings, specifications of electrical systems and topographical maps to ensure that installation and operations conformed to standards and customer requirements.
  • Oversaw project production efforts to assure projects were completed on time and within budget.
  • Conducted field surveys or studied maps, graphs, diagrams, or other data to identify and correct power system problems.
  • Inspected completed installations and observed operations to conform to design and equipment specifications and comply with operational, safety and environmental standards.
  • Estimated labor, material, or construction costs for budget preparation purposes.
  • Directed or coordinated manufacturing, construction, installation, maintenance, support, documentation, or testing activities to comply with specifications, codes, or customer requirements.
  • Operated computer-assisted engineering and design software and equipment to perform engineering tasks.
  • Investigated customer and public complaints to determine nature and extent of problems.
  • Implemented, maintained and improved electrical instruments, equipment, facilities, components, products and systems for commercial, industrial, and domestic purposes.
  • Supervised and trained project team members, as necessary.
  • Maintained calm demeanor and professionally managed issues in accordance with company standards.
  • Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivity
  • Oversaw the development, implementation, and maintenance of policies and procedures within the department.
  • Met or exceeded operating standards for brand consistency.
  • Utilized computer and point of sale systems for maintaining inventory and managing profit and loss.

HEAVY EQUIPMENT OPERATOR

Ranger Oilfield Services
03.2011 - 12.2011
  • Loaded and unloaded materials from trucks and staged for use in construction projects.
  • Assisted in site excavation and preparation for construction projects.
  • Completed minor repairs and modifications to equipment as needed.
  • Maintained daily logs of machine operations for traceability.
  • Followed safety protocols and protective gear requirements to foster safe work environment.
  • Operated excavators, dozers, front-end loaders, and backhoes with precision.
  • Followed work instructions and communicated with supervisors to verify proper execution of job tasks.
  • Transported heavy equipment between worksites.
  • Safeguarded crew members and pedestrians while operating equipment.

Education

High School Diploma -

Shreveport Job Corps
Shreveport
10-2007

Associate of Arts - Business Management

CAMPUS
Sacramento
10-2027

Bachelor of Science - Biotechnology

Grambling State University
Grambling, LA

Skills

  • Workflow Processes

  • Quality Assurance Controls

  • Microsoft office

  • Analytical thinking

  • MS Excel

  • Team collaboration and leadership

  • Documentation and reporting

  • Project management

  • Excel proficiency

  • Data research and validation

  • Data processing

  • Root-cause analysis

  • Report preparation

  • Regulatory compliance

  • Evidence-based decision making

  • Deadline adherence

Affiliations

Outstanding Membership in the Fraternal Organization of Kappa Alpha Psi.

Timeline

Logistics Analyst/Residential Account Executive

Republic Services
05.2023 - 07.2024

DIESEL TECHNICIAN

Republic Services
07.2019 - 05.2023

FACILITY MANAGER

AquaTech Solutions
08.2018 - 05.2019

WELL TEST ENGINEER- OPERATOR 1

Cetco Oilfield Services
09.2017 - 09.2018

DOT INSPECTOR

QUALA WASH INC.
07.2017 - 09.2017

HYDROSTATIC TESTING OPERATOR/ SUPERVISOR

Burner Fire Control
10.2015 - 03.2016

INSTRUMENTATION SPECIALIST/ DEPT SUPERVISOR

M&J Energy Services
01.2014 - 08.2015

INSTRUMENTATION SPEC./ DEPT MANAGER

Greene's Energy Group
01.2012 - 01.2014

HEAVY EQUIPMENT OPERATOR

Ranger Oilfield Services
03.2011 - 12.2011

High School Diploma -

Shreveport Job Corps

Associate of Arts - Business Management

CAMPUS

Bachelor of Science - Biotechnology

Grambling State University

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RANDALL GREENE