Randall Grondin
Bethel,ME
Summary
Detail-oriented professional with extensive experience in labor and emergency services. Known for strong teamwork, safety consciousness, and exceptional customer service skills. Ready to contribute to a positive work environment and enhance community initiatives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Laborer - Truck Driver
Town of Bethel, Maine
Bethel, ME
10.2022 - Current
- Operated heavy machinery for road maintenance and repair projects.
- Assisted in landscaping and groundskeeping to enhance community aesthetics.
- Collaborated with team members to complete tasks efficiently and safely.
- Conducted routine inspections of tools and equipment to ensure proper functionality.
- Supported public works initiatives through effective teamwork and communication skills.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
EMT-Basic Deputy Rescue Chief
Town of Bethel, ME - Bethel Rescue
Bethel, ME
03.2003 - Current
- Provided emergency medical care to patients in critical situations.
- Operated and maintained life-saving equipment during transport.
- Collaborated with team members to ensure efficient patient assessment and treatment.
- Conducted thorough documentation of patient information and care provided.
- Trained new EMTs on protocols, procedures, and safety measures.
- Communicated effectively with dispatchers, relaying vital information about patient conditions and incident locations for timely responses.
- Assisted paramedics in advanced procedures, contributing to successful treatment outcomes for patients.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Documented accurate patient care reports, maintaining comprehensive records for future reference by healthcare professionals.
- Operated emergency vehicles safely and efficiently, adhering to traffic regulations while prioritizing the well-being of patients during transport.
Fire Chief
Town of Gilead, Maine
Gilead, ME
03.2000 - Current
- Led fire department operations, ensuring compliance with safety regulations and protocols.
- Developed and implemented training programs for firefighter recruits and ongoing staff education.
- Managed emergency response strategies, enhancing community preparedness and risk mitigation efforts.
- Collaborated with local agencies to streamline incident response and resource allocation during emergencies.
- Oversaw budget planning and resource management, optimizing operational efficiency within the department.
- Evaluated departmental policies, driving improvements in operational procedures and service delivery standards.
- Managed department budget effectively, prioritizing essential equipment purchases and maintenance without compromising safety standards.
Parts Specialist
Coastal Napa
Bethel, ME
04.2019 - 10.2022
- Managed inventory levels to ensure timely availability of essential automotive parts.
- Provided expert recommendations on parts selection and compatibility for customer inquiries.
- Led training sessions for new staff on efficient parts ordering and inventory management processes.
- Streamlined order processing procedures, reducing turnaround time for customer requests.
- Analyzed customer feedback to enhance service offerings and improve overall satisfaction ratings.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Automotive Sales Consultant
Berlin City Auto Group
Gorham, ME
01.2018 - 04.2019
- Delivered exceptional customer service, fostering strong client relationships and ensuring satisfaction.
- Conducted thorough vehicle presentations, highlighting features and benefits to drive sales.
- Collaborated with finance team to streamline financing options for customers, enhancing the purchasing experience.
- Trained new sales associates on product knowledge and effective sales techniques to improve team performance.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
Service Manager
Berlin City Auto Group
Gorham, NH
04.2013 - 01.2018
- Led service team to enhance customer satisfaction and loyalty through effective management strategies.
- Streamlined service operations, reducing turnaround time and improving workflow efficiency across departments.
- Developed training programs for staff, fostering a culture of continuous improvement and excellence in service delivery.
- Implemented quality control measures to ensure compliance with industry standards and enhance service reliability.
- Analyzed customer feedback to identify areas for improvement, driving initiatives that increased service effectiveness.
- Collaborated with sales and marketing teams to align service offerings with customer needs and market trends.
- Managed budgeting processes for service department, optimizing resource allocation and minimizing operational costs.
- Oversaw performance evaluations and professional development plans for team members, promoting career growth within the organization.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Education
High School Diploma -
High School Diploma -
Berlin Senior High School
Berlin, NH06-1990
Skills
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Time management
- Punctual and reliable
- Customer service
- Physical strength
- Job site safety
- Material handling
- Safety procedures
- Team collaboration
- Maine Driver's license CDL Class "B"
Certification
- EMT-B License - 22 years
- Service manager certified General Motors
- Safety Officer
- Fire Fighter 1 and 2
- Emergency Vehicle Driving Instructor with VFIS
Timeline
Laborer - Truck Driver
Town of Bethel, Maine
10.2022 - Current
Parts Specialist
Coastal Napa
04.2019 - 10.2022
Automotive Sales Consultant
Berlin City Auto Group
01.2018 - 04.2019
Service Manager
Berlin City Auto Group
04.2013 - 01.2018
EMT-Basic Deputy Rescue Chief
Town of Bethel, ME - Bethel Rescue
03.2003 - Current
Fire Chief
Town of Gilead, Maine
03.2000 - Current
High School Diploma -
High School Diploma -
Berlin Senior High School