Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randall Guess

Springfield,MO

Summary

Dynamic Team Leader at TTEC with a proven track record in enhancing team productivity and customer satisfaction. Skilled in conflict resolution and performance improvement, I successfully mentored staff, leading to a 20% increase in service quality. My expertise in strategic planning and effective communication fosters a collaborative and high-performing work environment.

Overview

2013
2013
years of professional experience

Work History

Team Learder

TTEC
2014 - 2025
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
  • Organized professional development workshops, contributing to ongoing growth and expertise of team.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Streamlined internal processes, reducing project completion times and increasing overall efficiency.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
  • Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
  • Optimized resource allocation, ensuring projects were delivered within budget and scope.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Devised and implemented processes and procedures to streamline operations.
  • Frequently inspected production area to verify proper equipment operation.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Created and managed project plans, timelines and budgets.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Tactical Aircraft Maintainer

USAF
05.1995 - 06.2012
  • Maintained strict adherence to safety protocols during all aspects of job performance, reducing risk of accidents or injuries among team members.
  • Maximized resource utilization by managing tool inventories, ensuring proper allocation of equipment to necessary tasks.
  • Achieved thorough understanding of various tactical aircraft models through extensive hands-on experience and ongoing education efforts.
  • Coordinated with other base units to obtain needed parts or resources for timely completion of maintenance assignments.
  • Expedited repair times for critical aircraft systems, resulting in minimized downtime and increased aircraft availability.
  • Assisted in the development of standardized procedures for common maintenance tasks, streamlining processes across the team.
  • Assisted in recovering downed or damaged aircraft.
  • Implemented effective time management strategies, prioritizing maintenance tasks according to mission requirements and aircraft readiness statuses.
  • Reduced potential hazards by identifying and addressing corrosion issues on tactical aircraft structures.
  • Conducted in-depth training sessions for junior maintainers, fostering a knowledgeable and skilled workforce.
  • Performed essential modifications to aircraft systems in order to incorporate new technology and enhance capabilities.
  • Reviewed maintenance data to find trends and plan regular maintenance.
  • Provided expert guidance during challenging repairs or complex system overhauls, contributing to successful outcomes for mission-critical assets.
  • Cleaned and repaired aircraft components regularly.
  • Ensured mission readiness by completing scheduled maintenance on tactical aircraft systems and components.
  • Streamlined troubleshooting processes by effectively utilizing technical manuals, schematics, and diagnostic equipment.
  • Demonstrated commitment to continuous improvement by actively seeking out additional training opportunities and staying current with industry advancements.
  • Participated in exercises simulating real-world scenarios as an integral member of the Tactical Aircraft Maintainer team, refining skills and adapting to new challenges.
  • Enhanced aircraft performance by conducting thorough inspections and performing necessary maintenance tasks.
  • Increased team efficiency through clear communication with fellow maintainers, pilots, and support personnel.
  • Collaborated with engineers and manufacturers to address complex issues, leading to improved system reliability.
  • Meticulously maintained detailed records of all performed maintenance actions, ensuring accurate documentation for future reference.
  • Supervised launch and recovery of aircraft on flight deck by communicating with personnel.
  • Supervised moving, jacking and lifting procedures.
  • Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
  • Improved flight safety by meticulously adhering to established maintenance procedures and regulations.
  • Removed components such as landing gear, engines, and flight control.
  • Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
  • Evaluated individual aircraft components to identify and troubleshoot issues.
  • Performed scheduled and unscheduled maintenance on diverse aircraft engines, avionics and hydraulics.
  • Maintained repair logs to document all corrective and preventive aircraft maintenance.
  • Inspected all received aircraft parts to verify compliance with FAA regulations.
  • Inspected airframes to detect wear and other defects.
  • Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
  • Diagnosed faults and developed resolution plans.
  • Obtained fuel and oil samples to check for contamination.
  • Lubricated shafts, bearings, and gears to maintain optimal performance.
  • Maintained, repaired and rebuilt aircraft structures and fuel, electrical, and oxygen systems.
  • Collaborated with crew chief to coordinate fitting and alignment of heavy parts.
  • Performed flight line AFE preflight and postflight requirements.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Maintained required level of proficiency in use of firearms.
  • Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
  • Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Trained in small arms, anti-armor and indirect fire weapons.
  • Upheld Branch dress and appearance regulations for professional appearance.
  • Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
  • Served in on-call capacity for last-minute or late-night taskings from leadership.
  • Worked weekends and long hours in deployed locations to complete Type taskings.
  • Dealt with inter-company conflicts to remove obstacles to troop readiness.
  • Gave individual evaluations based on fitness and combat readiness.
  • Prepared and submitted personnel, ordnance and operational reports.
  • Rated job performance for Number subordinates providing timely and effective feedback.
  • Responded to and assisted in medical emergencies.
  • Looked after weapons by scheduling and performing organizational and preventive maintenance.
  • Managed weapon handling, delivery, and shipping systems.
  • Reloaded and resupplied weapons systems to maintain preparedness against enemy threats.
  • Oversaw utilities manual records to perform stock control and accounting duties.
  • Operated surveillance radar, communication systems and identification equipment.
  • Provided strategic plotting and navigation for warfare areas.
  • Completed Type program upon receipt of Rank as part of leadership development.
  • Memorized Area of expertise policies and led training for company personnel.
  • Designated mandatory reporter for sexual assault and responder for suicide prevention situations.
  • Surveyed company overall health and preparedness.
  • Responded to reports of irregular activities and notified dispatcher for required emergency units.

Education

Concord

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Staff training
  • Work Planning and Prioritization
  • Coaching and mentoring
  • Documentation and reporting
  • Performance improvement
  • Complex Problem-solving
  • Work planning
  • Analytical thinking
  • Goal setting
  • Overseeing daily activities
  • Quality improvement
  • Conflict resolution
  • Mentoring
  • Leading team meetings
  • Daily workflow improvement
  • Safety
  • Relationship building
  • Safety processes and procedures
  • Staff education and training
  • Process improvement
  • Team building
  • Coaching
  • Client support
  • Flexible schedule
  • Cash handling
  • Client service
  • Issue resolution
  • Complaint resolution
  • Shift scheduling
  • Giving constructive feedback
  • Evaluating employee work
  • Team Check-ins
  • Performance evaluations
  • Influencing skills
  • SMART goals
  • Employee evaluation
  • Technical support
  • Overtime management
  • Feedback delivery
  • Onboarding and orientation
  • Key performance indicators
  • Sales expertise
  • Expectation setting
  • Account management
  • Call center operations
  • SOP adherence
  • Meeting facilitation
  • Service level agreements
  • Lean manufacturing
  • Telemarketing expertise
  • Verbal and written communication
  • Client communication
  • Deadline management
  • Employee training
  • Task delegation
  • Strategic planning
  • Workflow management
  • Project management
  • Risk management
  • Program development
  • Budget management
  • Change management
  • Loss prevention
  • Leadership
  • Team assessment
  • Time management
  • Multitasking
  • Multitasking Abilities
  • Organizational skills
  • Active listening
  • Decision-making
  • Excellent communication
  • Written communication
  • Idea development and brainstorming
  • Project planning
  • Audit reporting
  • Data analysis
  • Process analysis
  • Quality assurance
  • Logistics coordination
  • Task prioritization
  • Quantitative skills
  • Program evaluation
  • Interpersonal communication
  • Project restructuring
  • Disaster recovery planning
  • Issue research
  • International mobility management
  • Teamwork
  • Problem-solving abilities
  • Reliability
  • Team collaboration
  • Team leadership
  • Effective communication

Timeline

Tactical Aircraft Maintainer

USAF
05.1995 - 06.2012

Team Learder

TTEC
2014 - 2025

Concord

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Randall Guess