Randall Hemmings
La Grange,GA
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Hardworking HVAC professional offering proven history in managing residential, commercial and industrial HVAC needs with skillful and efficient repairs. Adept at testing and inspecting systems to isolate faults and implement repair plans. Effectively align systems to meet manufacturer specifications and maximize performance.
Team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Commercial Service Technician
Airforce Heating And Air
07.2004 - Current
- Enhanced customer satisfaction by efficiently diagnosing and repairing commercial equipment issues.
- Streamlined preventive maintenance processes for improved equipment reliability and reduced downtime.
- Established strong client relationships with clear communication, timely responses, and professional service.
- Consistently met or exceeded performance metrics in areas of productivity, quality, and safety.
- Reduced callbacks through meticulous attention to detail in troubleshooting, repair, and documentation procedures.
- Supported fellow technicians with knowledge sharing, mentoring, and collaborative problem-solving efforts.
- Educated clients on proper care and maintenance techniques to maximize equipment lifespan and performance.
- Delivered outstanding customer experiences by addressing concerns promptly, professionally, and empathetically.
- Implemented cost-saving measures in the sourcing of materials/parts without compromising quality or safety standards.
Commercial and Residential Service Technician
Midsouth Mechanical
01.1994 - 07.2004
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Assisted in the development of company-wide best practices for servicing procedures, contributing to higher efficiency standards across teams.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Education
High School Diploma -
West Point High School
West Point, GA05.1986
Skills
- Pneumatic controls
- Diagnostic Testing
- HVAC Systems
- Electrical Systems
- Refrigeration Repair
- Equipment Troubleshooting
- Technical Support
- Customer Service
- Preventive Maintenance
- Quality Assurance
- Time tracking
- Documentation And Reporting
- System Installation
- Work with Minimal Supervision
- Attention to Detail
- Client Relationship Management
- Safety Procedures Adherence
- Diagnostics skill
- Scheduling and Coordination
- Valid Driver's License
- Installation and Repair
- Hand tool expertise
- Mechanical abilities
- Inventory Management
- Decision-Making
- Goal Setting
- Piping and Brazing
- Self Motivation
- Defective Parts Disassembly
- Team building
- Emergency Repairs
- Ductless understanding
- Relationship Building
- Adaptability and Flexibility
Certification
NATE Certification
EPA Certification
Multiple classes offering expertise in product advancements and changing technologies
Timeline
Commercial Service Technician
Airforce Heating And Air
07.2004 - Current
Commercial and Residential Service Technician
Midsouth Mechanical
01.1994 - 07.2004
High School Diploma -
West Point High School
NATE Certification
EPA Certification
Multiple classes offering expertise in product advancements and changing technologies
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