Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randall Holden

DeFuniak Springs,FL

Summary

Utility Superintendent with a proven track record at the City of DeFuniak Springs, excelling in project coordination and quality assurance. Enhanced operational efficiency through strategic planning and staff training, fostering strong relationships with stakeholders. Committed to safety management and performance improvements, driving team success and community satisfaction.

Overview

26
26
years of professional experience

Work History

Utility Superintendent

City of DeFuniak Springs
05.2007 - Current
  • Oversaw daily operations of municipal services to ensure compliance with city regulations.
  • Managed maintenance schedules for infrastructure, enhancing service delivery and community satisfaction.
  • Coordinated projects involving multiple departments, streamlining communication and resource allocation.
  • Developed training programs for staff, promoting skill development and operational efficiency.
  • Implemented quality control measures to enhance service reliability and performance standards.
  • Evaluated departmental budgets, optimizing resource utilization while maintaining service quality.
  • Established safety protocols for city operations, promoting a culture of safety among employees.
  • Supervised training of new utility members in the field of water, sewer, and natural gas workers on safety practices and procedures.
  • Assisted in recruiting and hiring new utility personal and administrative assistant workers.
  • Evaluated and updated safety protocols to reduce risks on utility construction sites.
  • Investigated and reported on accidents, injuries and near-miss incidents.
  • Documented approved and submitted workers' hours, wages and other pertinent information.
  • Created and implemented plans to maximize efficiency of utility workers.
  • Administered disciplinary actions to workers violating safety regulations and company policies or procedures.
  • Established and enforced safety regulations, procedures and standards for utility construction workers.
  • Developed and maintained positive relationships with clients and other stakeholders.
  • Sourced suppliers and purchased necessary materials for the successful completion of utility work.
  • Inspected trucks, equipment, and tools used for safe operation.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Provided feedback to workers on job performance and safety procedures.
  • Monitored job progress and performance of employees or contractors to complete projects on schedule.
  • Oversaw daily operations in the field, keeping team production moving at optimal pace for successful completion of projects or work tasks.
  • Boosted staff morale and performance through effective leadership.
  • Stepped up during the utility foreman's absence to answer questions and delegate project tasks to employees.
  • Evaluated subcontractor performance regularly, ensuring adherence to contract requirements and technical specifications and maintained accountability throughout the lifecycle of each project.
  • Resolved conflicts between staff and customers swiftly and professionally.
  • Scheduled and supervised maintenance and repair of equipment, buildings and grounds.
  • Established successful procedures for day-to-day operations and long-term planning.
  • Resolved conflicts efficiently among team members, promoting a positive work environment that contributed to successful outcomes.
  • Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.

Tire and Lube Express Technician

Walmart Super Center
06.1999 - 06.2006
  • Performed tire installations and rotations efficiently, ensuring customer satisfaction and safety compliance.
  • Conducted routine vehicle maintenance, including oil changes and fluid checks, enhancing operational reliability.
  • Diagnosed vehicle issues through thorough inspections, recommending necessary repairs to improve performance.
  • Trained junior technicians on best practices for equipment use and safety protocols, fostering a knowledgeable team environment.
  • Collaborated with team members to implement new service techniques, improving overall service delivery efficiency.
  • Maintained a clean work environment, promoting safety and efficiency in the service area.
  • Handled inventory management tasks such as ordering supplies, maintaining stock levels, and organizing storage areas for optimal efficiency.
  • Provided exceptional customer service through clear communication of service recommendations and updates on vehicle progress.
  • Enhanced team productivity by assisting coworkers with their tasks during peak hours.
  • Improved customer satisfaction by providing efficient tire and lube services, ensuring timely completion and attention to detail.
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
  • Disposed of old tires correctly, meeting safety and environmental requirements.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.

Funeral Home Worker

Jerry Evans Funeral Home
08.2001 - 02.2005
  • Facilitated preparation and presentation of deceased individuals, ensuring dignity and respect during services.
  • Coordinated logistics for funeral services, collaborating with families to meet their unique needs.
  • Managed inventory of caskets and burial supplies, optimizing stock levels for efficient operations.
  • Provided compassionate support to grieving families, guiding them through the planning process with empathy.
  • Maintained a clean and organized workspace, promoting a calming environment for grieving families.
  • Managed inventory of supplies, ensuring adequate stock levels for successful daily operations.
  • Collaborated with team members to provide exceptional customer service, resulting in numerous positive reviews from clients.
  • Improved overall customer experience by proactively addressing potential issues before they arose during services.
  • Handled transportation logistics for both deceased individuals and family members attending services as required.
  • Assisted in the preparation of deceased individuals for viewing, ensuring dignity and respect at all times.
  • Developed strong relationships with families, addressing their needs and concerns throughout the entire process.
  • Drove company vehicles to transport remains or families to services.
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Set up flowers, opened and closed caskets and acted as pallbearer.
  • Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
  • Carried flowers to hearses or limousines for transportation to churches and places of interment.
  • Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
  • Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
  • Met with over families to plan funerals by discussing service options and needs.
  • Supported funeral director with all facets of funeral service coordination.
  • Greeted funeral guests and coordinated seating.
  • Transported deceased to funeral home.

Education

Walton Senior High School
DeFuniak Springs, FL

Skills

  • Relationship building and management
  • Project coordination
  • Project management
  • Quality assurance
  • Construction supervision
  • Quality standards
  • Strategic planning
  • Key decision making
  • Training oversight
  • Leadership development
  • Cost estimation
  • Public speaking
  • Site safety management
  • Performance improvements
  • Material procurement
  • Staff education and training
  • Employee motivation

Timeline

Utility Superintendent

City of DeFuniak Springs
05.2007 - Current

Funeral Home Worker

Jerry Evans Funeral Home
08.2001 - 02.2005

Tire and Lube Express Technician

Walmart Super Center
06.1999 - 06.2006

Walton Senior High School

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Randall Holden