Randall Hunter
1336 East Mountain View Road, Apt 210,AZ
Summary
Proven leader and effective communicator, adept at fostering teamwork and collaboration. At Autotrader, I enhanced team productivity and customer satisfaction through innovative workflow solutions and strong problem-solving abilities. Skilled in multitasking and efficiency, my approach consistently leads to improved operational outcomes and strong working relationships, embodying reliability and safety awareness. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
31
31
years of professional experience
Work History
T3 VIP Customer Service
DoorDash, Inc
01.2022 - 09.2024
- Resolved customer complaints promptly, ensuring repeat business and positive referrals.
- Demonstrated excellent problem-solving skills in addressing unexpected situations during deliveries or pickups.
- Adhered to strict deadlines while maintaining professionalism under pressure from time-sensitive deliveries.
- Provided detailed feedback on delivery routes for improved efficiency in future scheduling.
- Communicated effectively with dispatchers regarding any delays or changes in schedule for prompt resolutions.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Built strong relationships with clients through consistent communication and updates on delivery status.
Medical Assistant
NextCare Urgent Care
01.2009 - 07.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Improved clinical workflow with introduction of electronic health records system.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Composition Supervisor
Autotrader
03.1994 - 06.2008
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Observed packing operations to verify conformance to specifications.
Education
Medical Assistant
Pima Medical Institute
Mesa, AZ12.2014
Medical Administrative Assistant
Pima Medical Institute
Mesa, AZ12.2008
Associate of Applied Science - Business Management
Westark Community College
Fort Smith, AR05.1990
High School Diploma -
Pocola High School
Pocola, OK05.1987
Skills
- Strong empathy
- Safety awareness
- Cross-cultural sensitivity
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking Abilities
- Reliability
- Excellent Communication
- Strong Working Relationships
- Dependability and Honesty
- Active Listening
- Time Management
- Attention to Detail
- Efficiency and Time Management
Timeline
T3 VIP Customer Service
DoorDash, Inc
01.2022 - 09.2024
Medical Assistant
NextCare Urgent Care
01.2009 - 07.2021
Composition Supervisor
Autotrader
03.1994 - 06.2008
Medical Assistant
Pima Medical Institute
Medical Administrative Assistant
Pima Medical Institute
Associate of Applied Science - Business Management
Westark Community College
High School Diploma -
Pocola High School