Randall Jeffirs
Covington,LA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
2
2
Certification
Work History
General Manager
The Italian Pie
New Orleans, LA
05.2017 - 10.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exercised leadership capabilities by successfully motivating and inspiring others.
VP/Director of Operations
The Italian Pie Franchise Company
Slidell, LA
02.2004 - 04.2017
- Developed strategic plans to align business objectives with the company's long-term goals.
- Directed the development of new products based on market trends and customer feedback.
- Opened new franchise locations, which detailed leading an eight-member training team.
- Performed compliance reviews on franchise locations quarterly.
- Developed training programs that enhanced employee engagement and job satisfaction.
- Increased company growth through collaboration with sales and marketing departments.
GM/Partnership Manager
The Italian Pie
Chalmette, LA
01.1998 - 04.2002
- Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
- Identified opportunities to reduce costs while maintaining quality standards across departments.
- Ensured compliance with applicable laws and regulations related to labor relations activities within the organization.
- Oversaw daily operations including scheduling shifts, assigning tasks, resolving customer complaints.
- Trained new franchise operators for six weeks before their store opening.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
High School Diploma -
Battery Creek High School
Beaufort, SC05-1981
Skills
- Customer Relationship Management
- Customer Retention
- Distribution Management
- Advertising and marketing
- P&L Management
- Staff Supervision
- Vendor Sourcing
- Schedule Management
- Supply Chain Management
- Top talent recruiting, hiring, and retention
- Multi-unit Operation Management
- Staff Training and Development
- Inventory Control
- Operations Start-Up
Certification
- Alcohol Beverage Responsible Vendor
- Serve Safe Food
References
References available upon request.
Timeline
General Manager
The Italian Pie
05.2017 - 10.2024
VP/Director of Operations
The Italian Pie Franchise Company
02.2004 - 04.2017
GM/Partnership Manager
The Italian Pie
01.1998 - 04.2002
High School Diploma -
Battery Creek High School
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