30+ years Retail/Operations Management.
A results driven manager with a comprehensive background in leading/managing all facets of retail management including labor control, merchandising, inventory management, employee development, P & L management/control. Focused on direct clear communication while delivering customer service that exceeds customers expectations. Experience in both perishable and non perishable departments from quality control, in-stock conditions to store cleanliness. Filled in for Store Director in his/her absence.
*Managed/Supervised and provided leadership to 5 teams with staffing of 5-8 employees insuring all service standards were met or exceeded.
*Prepared work schedules, assigned employees specific duties, ensured compliance for regulatory agencies and company initiatives that were established for sales, security, and record keeping.
*Implemented company initiatives through positive communication for maximum buy in, encouraged and coached employee growth and development through structured training and evaluations.
*Cultured an environment that promotes top notch customer service through example.
*Successfully identified employee strengths to match work processes and positioning.
*Helped control and identify shrink opportunities
*Managed labor initiatives to comply with budgetary constraints.
*Managed large sums of cash in accordance with company standards.
*Conducted quality control for inspections for conduit and wiring systems
*Performed all procedures for Residential Trim and Rough Electrical.
*Adhered to electrical schematics on blueprint for all residential models,
*Inspected that proper wiring was utilized for all electrical outlets for homes, garages and exterior outlets and main panel/breakers to house.
*Installing lighting fixtures, ceiling fans and GFCI outlets
*Insured electrical was up to code and functioning properly.
*Diagnosed and repaired equipment
*Performed preventative maintenance for all equipment and company vehicles.
*Managed emissions testing for all indoor machinery.
*Ordered and obtained parts for repair.
*Managed and oversaw 100+ employees in multiple locations statewide (AZ)
*Oversaw scheduling
*Oversaw Product/Chemical usage for all locations while controlling inventory and expenses.