Randall Johnson

Maintained custody and control of youth in a secure unit, ensuring adherence to facility policies and safety regulations. Supervised daily activities of youth, including meal times, recreational periods, and educational programs. Performed thorough searches for contraband throughout the facility and during intake processes. Transported juveniles safely to and from court hearings, medical appointments, and other approved activities, maintaining compliance with safety protocols. Implemented behavior management strategies and de-escalation techniques to address behavioral challenges and promote rehabilitation. Facilitated educational and recreational programs to support personal development and life skills training. Monitored and documented youth behavior, progress, and incidents, maintaining accurate records and preparing detailed reports. Collaborated with counselors, social workers, and mental health professionals to develop and implement individualized treatment plans. Ensured a secure and clean environment for youth, prioritizing the safety of residents and staff. Enforced facility rules and regulations, taking appropriate disciplinary actions when necessary. Provided guidance and support to Youth, fostering positive relationships and encouraging accountability. Assisted in crisis intervention situations, ensuring the safety of staff and Youth. Conducted inspections of living quarters and facilities to uphold health and safety standards. Communicated effectively with families and law enforcement, facilitating understanding and compliance.

Managing Billing Processes- responsible for accurately and efficiently processing invoices, bills, and other financial documents. This may involve reviewing and verifying data, ensuring the correct billing codes are used, and resolving any discrepancies. Customer Interactions: interact with customers to address billing inquiries, resolve payment issues, and provide exceptional customer service. This involves answering phone calls and responding to emails. Billing System Maintenance:responsible for maintaining billing systems, updating customer information, and ensuring the accuracy of billing records. This may also involve generating reports and analyzing data to identify trends or potential areas for improvement. Payment Processing: process and record payments received from customers, apply them to the appropriate accounts, and reconcile any discrepancies. This may involve working with payment processors, banks, or other financial institutions. Documentation and Reporting: maintain accurate and organized documentation related to billing activities, such as invoices, receipts, and payment records. Additionally required to generate reports and analyze billing data to identify patterns or anomalies. Problem Resolution: responsible for investigating and resolving billing issues or disputes, working closely with customers, internal teams, and external stakeholders to ensure a satisfactory resolution

At Amazon my responsibilities were to train the new hires for their successful journeys at Amazon. We were responsible for good communication skills , listening skills, managing groups of new hires of up to 15 people, and 12 hour nights of transporting fully boxed products onto pallets/ carts and loading into the dock/semi truck for efficient and successful overnight deliveries to customers. It was a very outgoing and active job. While being consistent with minimum mistakes and fast paced speed we maximized the satisfaction for all of Amazon customers by delivering packages not just on time but earlier than expected. With some customers receiving orders same day ordered.

• Facilitated onboarding sessions for new employees, enhancing their understanding of company policies and culture.
• Assisted in developing training materials to support employee learning and engagement initiatives.
• Collaborated with team leaders to identify skill gaps, promoting tailored training solutions for staff development.
• Supported continuous improvement efforts by gathering feedback from trainees on learning experiences and resources.