RANDALL JOSEPH
Hampton,GA
Summary
Experienced consultative sales professional with a passion for building relationships and driving business growth. Possessing excellent communication and interpersonal skills, with a strong ability building rapport with customers, understanding their needs, and problem-solving to ensure a great customer experience. Experienced in virtual environments with over 7 years working remotely in customer-focused telephone sales while always displaying professionalism and positive attitude. A quick learner with the ability to adapt to different selling situations and to work independently and under pressure with minimal supervision. Seeking a position in sales to apply a consultative sales approach with passion to exceed sales targets and contribute to the growth of the company.
Overview
8
8
years of professional experience
Work History
Licensed Medicare Sales Agent
Assurance IQ
09.2022 - Current
- Answered inbound calls from prospective and current Medicare beneficiaries and provided information about Medicare Advantage, Medicare Supplement, and Prescription Drug plans.
- Using a consultative sales approach, asking probing questions, clarifying needs, overcoming concerns and objections, and providing solutions that best fit the needs and budget of the customer
- Navigates between multiple screens, national databases and complex data entry applications to accurately and quickly capture required information to complete a sale.
- Conducted sales presentations and explained plan details and benefits to clients.
- Completed enrollments and processed applications in a timely and accurate manner.
- Maintained up-to-date knowledge of Medicare regulations and policies.
Licensed Insurance Agent
Senior Life Insurance Company/Adams Group
09.2021 - 09.2022
- Used active listening skills while providing solutions that fits the needs of the customer
- Provide exceptional customer service by addressing client concerns and answering questions in a timely and professional manner.
- Recommended type and amount of coverage based on analysis of customers' circumstances using consultative sales techniques
- Followed up with clients regularly to ensure customer satisfaction and retention.
- Utilized company CRM software to manage client relationships.
- Consistently demonstrated professionalism and integrity with a warm and friendly demeanor to customers
Business Developer
LENEER DATA ASSURANCE
03.2018 - 01.2020
- Made outbound calls to businesses to inquire about their needs for staffing
- Contacted businesses about Cyber Security and recruitment services
- Worked collaboratively with internal recruiter to recruit candidates for client’s cyber security and engineering positions
- Researched to find key C-level contacts with business and governmental agencies.
- Established relationships with key employees and contacts at private and governmental agencies
- Submitted proposals to secure business opportunities Followed up with contacts on an ongoing basis for updates and new opportunities
Customer Service Representative
GRANADA CORP/THE GENERAL AUTOMOBILE INSURANCE
06.2015 - 06.2016
- Answered constant flow of inbound customer calls with minimal wait times to assist customers with their account needs
- Carefully listened to clients to quickly identify best solutions to their issues and concerns efficiently
- Efficiently worked to help clients establish new insurance, make changes to their policies, and reestablish lapsed policies.
- Deescalated irate callers in a professional manner and showed empathy to their situation to assist and advocated for them.
- Collaborated as a team and took the initiative to develop relationships with supervisors and team members to ensure customer satisfaction.
- Followed up with clients to ensure that their expectations were met in a timely manner.
- Consulted with clients who wanted to leave to address their concerns and helped to solidify and save accounts.
- Updated customer accounts and processed payments
Education
Majors Studied - Marketing And Finance
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Exceptional customer service and relationship-building skills
- Strong analytical and problem-solving skills
- Collaborative team player with a positive attitude
- Ability to use a consultative sales approach to identify customer needs and tailor solutions during the sales process
- Flexibility and adaptability to changing market conditions in a competitive environment
- Passionate about customer satisfaction and committed to growth and development
- Creative thinker with the ability to find innovative solutions
- Ability to work independently and as part of a team
- Experience in account management and upselling
- Ability to navigate between multiple screens, ensuring accurate data entry of private customer information into databases needed to complete a sale
- Ability to adapt to different sales techniques based on customer preferences to achieve sales targets
- Positive and proactive attitude towards challenges and problem-solving
Timeline
Licensed Medicare Sales Agent
Assurance IQ
09.2022 - Current
Licensed Insurance Agent
Senior Life Insurance Company/Adams Group
09.2021 - 09.2022
Business Developer
LENEER DATA ASSURANCE
03.2018 - 01.2020
Customer Service Representative
GRANADA CORP/THE GENERAL AUTOMOBILE INSURANCE
06.2015 - 06.2016
Majors Studied - Marketing And Finance
Florida Agricultural And Mechanical University