Hi, I’m
Randall Karriker
Winter Springs
Summary
Dynamic computer science, customer service and audio engineer with a proven track record for many companies, excelling in project management , technical support and customer relations. Expert in mixing and mastering, delivering high-quality audio content that enhances user experience. Recognized for high quality technical support, IT pr9blem solving, optimizing studio acoustics all resulting in increased client/customer satisfaction . Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
29
years of professional experience
Work History
Descendant Recording Co.
Owner / Engineer
10.2018 - Current
Job overview
- Stayed up-to-date with latest audio engineering technologies and techniques through continuous professional development opportunities.
- Prepared for recording sessions by selecting and setting up microphones.
- Ensured seamless integration of recorded elements into final mixes while preserving artistic intent across diverse genres.
- Optimized recording studio acoustics, resulting in higher quality recordings and happier artists.
- Mixed and mastered studio recordings, ensuring crystal-clear sound quality for diverse range of music genres.
- Enhanced clarity and impact of podcasts by mastering audio content for digital platforms.
- Mixed and edited audio for live and recording events.
- Consistently met project deadlines through diligent time management and prioritization of tasks.
- Regulated sound qualities and volume levels during recording sessions to produce desired outcomes.
- Delivered top-notch audio content by skillfully editing, mixing, and mastering tracks to meet client specifications.
Various Artists
Touring Musician
03.2006 - Current
Job overview
- Collaborated with diverse artists to develop unique setlists and enhance performance quality.
- Executed live sound mixing and equipment setup for seamless concert experiences.
- Adapted quickly to varying performance environments and audience dynamics.
- Coordinated rehearsal schedules, ensuring efficient use of time and resources.
- Refined stage presence through feedback from peers and audiences, improving overall performance impact.
- Led band discussions to align artistic vision and performance goals among members.
- Maintained strong relationships with fans by consistently interacting at shows, responding to social media inquiries, and providing regular updates on tour progress.
- Collaborated with band members to create cohesive and memorable live performances, resulting in increased fan loyalty.
Red Oak Collective
Owner / Engineer
02.2013 - 10.2018
Job overview
- Worked with video editors to synchronize audio with video segments.
- Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
- Separated instruments, vocals, and peripheral sounds and mixed during post-production stage.
- Consistently met project deadlines through diligent time management and prioritization of tasks.
- Delivered top-notch audio content by skillfully editing, mixing, and mastering tracks to meet client specifications.
- Collaborated closely with producers and directors to ensure alignment of creative vision throughout the production process.
- Coordinated with musicians and producers to capture perfect sound, leading to highly acclaimed album releases.
Nine Four Studios
Owner / Engineer
03.2006 - 02.2013
Job overview
- Operated audio mixing consoles during live events to ensure optimal sound quality.
- Streamlined workflow processes for audio editing, improving efficiency and project turnaround times.
- Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
- Recorded speech and music in digital formats.
- Maximized studio productivity through effective scheduling, setup, and teardown procedures for recording sessions.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
- Enhanced audio quality by expertly mixing and mastering recordings for various projects.
Omni Hotels & Resorts
Audio Visual Supervisor
02.2003 - 11.2006
Job overview
- Supervised daily operations of audio-visual equipment setup and breakdown for events.
- Collaborated with event planners to ensure seamless integration of technology and client requirements.
- Trained staff on proper usage and maintenance of AV equipment to enhance service delivery.
- Implemented quality control procedures to improve audio-visual performance during events.
- Developed schedules for equipment usage, optimizing resource allocation across multiple venues.
- Developed customized AV solutions for various events, resulting in tailored experiences that met clients'' unique needs.
- Prioritized and effectively managed multiple projects simultaneously, ensuring all deadlines were met without compromising quality or client satisfaction.
- Coordinated with event planners to ensure seamless integration of audiovisual elements, contributing to successful events.
Coach Leatherware
Customer Service Representative
08.2002 - 02.2003
Job overview
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
- Served as a liaison between customers and tech support teams when needed.
Media One Internet
Tier II Broadband Internet Specialist
12.2000 - 08.2002
Job overview
- Developed and implemented digital marketing strategies to enhance online presence.
- Analyzed website performance metrics to optimize user experience and engagement.
- Collaborated with cross-functional teams to integrate new technologies into service offerings.
- Managed social media campaigns, increasing brand visibility and audience interaction.
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
- Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
- Enhanced user experience by providing timely and effective tech support to students and faculty.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Mentored new employees by sharing expert knowledge and demonstrating proper techniques, fostering a supportive learning environment.
- Responded to customer technical support inquiries and complaints via phone and email, addressing needs in real-time and proactively anticipating future product concerns.
America Online
High Speed Data Tech
02.1997 - 10.2000
Job overview
- Collected and analyzed data for reporting and decision-making processes.
- Maintained database integrity by performing regular audits and updates.
- Assisted in troubleshooting technical issues related to data systems.
- Developed documentation for data handling procedures and best practices.
- Trained new staff on data entry protocols and software tools.
- Ensured timely completion of projects with strong time management and prioritization skills.
- Championed a culture of continuous improvement, actively identifying areas for potential enhancements and driving initiatives aimed at elevating overall performance within the data technician team.
- Corrected data entry errors to prevent duplication or data degradation.
- Used computer software to store and retrieve data.
Education
Santa Fe CollegeGainesville, Florida, FL
Associate of Arts from Music Business And Computer Science
06.2002
Douglas Anderson School of The ArtsJacksonville, FL
High School Diploma from Performance Guitar And Music Theory
06.1998
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Strategic planning
- Marketing
- Consulting
- Quality management systems
- Process optimization
- Marketing tactics
- User experience enhancement
- Attention to detail
- Customer service
- Teamwork and collaboration
- Customer service management
- Desktops, laptops, and mobile devices
- Employee scheduling
- Delegating work
Timeline
Owner / Engineer
Descendant Recording Co.
10.2018 - Current
Owner / Engineer
Red Oak Collective
02.2013 - 10.2018
Touring Musician
Various Artists
03.2006 - Current
Owner / Engineer
Nine Four Studios
03.2006 - 02.2013
Audio Visual Supervisor
Omni Hotels & Resorts
02.2003 - 11.2006
Customer Service Representative
Coach Leatherware
08.2002 - 02.2003
Tier II Broadband Internet Specialist
Media One Internet
12.2000 - 08.2002
High Speed Data Tech
America Online
02.1997 - 10.2000
Santa Fe College
Associate of Arts from Music Business And Computer Science
Douglas Anderson School of The Arts
High School Diploma from Performance Guitar And Music Theory