Randall Latuche Jr
Mechanicsville,VA
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in computers including the use of Microsoft Word, Office, Adobe features, and RF or Zebra handheld devices for inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
25
25
years of professional experience
Work History
Part Time Stocker- ASM
Dollar Tree
06.2022 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Consistently lifted materials weighing as much as twenty pounds.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
Line Cook/Sous Chef- Overnight Stock
Kroger
07.2015 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Checked food temperature regularly to verify proper cooking and safety.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Monitored food quality and presentation to maintain high standards.
- Interacted with guests to obtain feedback on product quality and service levels.
- Managed inventory and ordered food and supplies to maintain adequate stock.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Utilized upselling techniques to promote additional products and increase sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Managed inventory storage in clean and organized fashion.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Processed and packaged stock items for customer purchases.
- Consistently lifted materials weighing as much as fity to eighty pounds.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Conducted daily inventory counts and verified accuracy of product levels.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves to match planogram images and instructions.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Work closely with Ecolab to maintain cleanliness of deli/food preparation area.
- Completed physical inventory counts each month.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Performed data entry and completed proper paperwork.
ASM-GM
Dominos's Pizza
12.2014 - 01.2015
- Developed and implemented strategies to increase sales and profitability.
- Managed employee reviews, training, and schedules.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Received orders from customers and input into order management system.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Full Time-Team Lead
Ukrops/ Ukrops Homestyle Foods
02.1998 - 12.2014
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Held weekly team meetings to inform team members on company news and updates.
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as fifty to eighty pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained workspace in compliance with OSHA safety standards.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to transport items from various warehouse locations.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Assembled products to meet production requirements and daily established quotas.
- Made sure that products were produced on time and are of good quality.
- Collaborated with team members to meet production deadlines.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Recorded and tracked daily production data for management reporting.
- Organized work to meet demanding production goals.
- Met production targets and tight deadlines by collaborating closely with team members.
- Assembled products according to changing daily work orders and specific customer needs.
- Collaborated with other departments to optimize production workflows.
- Reviewed production schedules and streamlined processes.
Education
High School Diploma -
Lloyd C. Bird High School
Chesterfield, VA06.1997
Skills
- Critical Thinking and Strong Math Skills
- Time Management
- OSHA/USDA Standards
- Pallet Jack/Forklift Operation
- Data Entry and Scanner Operation
- Stocking, Replenishing, Inventory Organization
- Verbal and Written Communication
- Team Leadership
Timeline
Part Time Stocker- ASM
Dollar Tree
06.2022 - Current
Line Cook/Sous Chef- Overnight Stock
Kroger
07.2015 - Current
ASM-GM
Dominos's Pizza
12.2014 - 01.2015
Full Time-Team Lead
Ukrops/ Ukrops Homestyle Foods
02.1998 - 12.2014
High School Diploma -
Lloyd C. Bird High School