Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Randall Levings

Liberal,KS

Summary

Dynamic customer service professional with a proven track record at Nick Larson American Family Insurance, excelling in problem resolution and customer relations. Adept at enhancing client satisfaction through effective communication and tailored solutions, while maintaining organized records. Recognized for mentoring team members and driving operational improvements in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Nick Larson American Family Insurance
02.2024 - Current
  • Assisted customers with inquiries, providing accurate information and solutions.
  • Handled routine transactions efficiently, ensuring timely service delivery.
  • Supported team in maintaining organized customer records and documentation.
  • Resolved customer complaints with empathy, enhancing satisfaction levels.
  • Participated in team meetings to discuss performance and operational improvements
  • Maintained productive, efficient approach to all tasks.

Sales Associate

State Beauty Supply
02.2024 - 06.2024
  • Engaged customers to identify needs and recommend appropriate products
  • Processed transactions accurately using point-of-sale systems
  • Maintained knowledge of current promotions and product features
  • Assisted in inventory management through stock replenishment and organization

Team Member

State Farm
04.2023 - 01.2024
  • Collaborated with team members to ensure efficient daily operations and service delivery.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Adhered to all regulations for insurance sales.
  • Improved customer satisfaction by efficiently resolving insurance claims and addressing inquiries.
  • Improved customer satisfaction by promptly addressing insurance inquiries and resolving issues.

Team Member

Mayra Marquez American Family Insurance
11.2022 - 04.2023
  • Increased client retention rates through personalized insurance consultations, addressing specific needs.
  • Answered phones, processed mail and handled insurance check process.
  • Increased customer satisfaction by providing exceptional service and tailored insurance solutions.

Key Team Leader

Dunham's Sports
10.2021 - 11.2022
  • Oversaw daily operations, ensuring efficiency and adherence to company policies.
  • Mentored team members, providing guidance on best practices and problem-solving techniques.
  • Conducted performance evaluations, identifying areas for improvement and implementing training programs.

Auto Body Instructor

Seward County Community College
04.2014 - 12.2021
  • Developed and implemented engaging lesson plans to enhance student learning experiences.
  • Assessed student performance through evaluations, providing constructive feedback for improvement.
  • Facilitated classroom discussions, encouraging critical thinking and active participation among students.
  • Collaborated with colleagues to refine curriculum and ensure alignment with educational standards.

Education

Auto Body

Seward County Community College
Liberal, KS
12-2013

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience
  • Telephone etiquette
  • Problem resolution
  • Customer relationship management

Certification

Notary Public,

Casualty, Property, & Life Insurance Licenses

Timeline

Customer Service Specialist

Nick Larson American Family Insurance
02.2024 - Current

Sales Associate

State Beauty Supply
02.2024 - 06.2024

Team Member

State Farm
04.2023 - 01.2024

Team Member

Mayra Marquez American Family Insurance
11.2022 - 04.2023

Key Team Leader

Dunham's Sports
10.2021 - 11.2022

Auto Body Instructor

Seward County Community College
04.2014 - 12.2021

Auto Body

Seward County Community College

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Randall Levings