Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Bremerman

Hampton

Summary

Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.

Overview

6
6
years of professional experience

Work History

Shift Manager

Wendys
10.2022 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Troubleshot equipment to reduce service calls and downtime.
  • Managed staff hiring, training and supervision.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Oversaw loading and unloading of packages in warehouse.
  • Coordinated project workflows for departments.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Improved distribution efficiency with design, development, and testing of embedded software applications.

Crew

Taco Bell
09.2022 - 10.2022
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked shelves to organize aisles in assigned department.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared salads, soups and sandwiches for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Observed customer purchases in line and differentiated between standard portions.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Shift Supervisor

Wendys Fast Food
10.2021 - 07.2022
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Documented daily production and materials usage in SBO to track data for Wendy's review.
  • Consulted with HR teams to identify and onboard optimal candidates for Sandwiches and Order Taking positions.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Regulated pricing, inventory count and supply during shift hours.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Created incentive programs and contests to support and award top performers.

Team Member

Five Guys Burger And Fries
10.2019 - 06.2020
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Resolved issues quickly to maintain productivity goals.
  • Sought out ways to go above and beyond job requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Participated in cross-functional team-building activities.

Crew Team Member

Burger King
07.2017 - 10.2019
  • Operated register to process payments and collect cash payment for order totals.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Greeted customers at drive-thru and took food orders.
  • Used proper techniques to prepare food and ingredients.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Recorded orders by answering customer questions and entering requests in system.
  • Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted other team members to achieve goals.
  • Supported great dining and meal experiences for guests.
  • Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.

Education

No Degree - General Studies

Warwick High School
Newport News, VA

Skills

  • Employee Coaching and Motivation
  • Labor and Food Cost Control
  • Job Assignments
  • Cash Register Operations
  • Time Management
  • Production Planning
  • Restaurant Operation
  • Store Closing Procedures
  • Bank Deposit Preparation
  • Verbal and Written Communication
  • Accurate Money Handling
  • Opening and Closing Procedures
  • Cash Handling
  • Payment Processing
  • POS Transactions
  • Guest Satisfaction
  • Cash Drawer Balancing
  • Performance Motivation
  • Reviewing Performance
  • Food Safety and Sanitation
  • Persuasive Negotiations
  • Recruiting and Hiring
  • Client Correspondence
  • Meeting Production Goals
  • Staff Training and Onboarding
  • Shipment Preparation
  • Inventory Control
  • Team Meetings
  • Financial Data Analyzation
  • Customer Experience Management
  • Handling Customer Complaints
  • Directing Team Members

Timeline

Shift Manager

Wendys
10.2022 - Current

Crew

Taco Bell
09.2022 - 10.2022

Shift Supervisor

Wendys Fast Food
10.2021 - 07.2022

Team Member

Five Guys Burger And Fries
10.2019 - 06.2020

Crew Team Member

Burger King
07.2017 - 10.2019

No Degree - General Studies

Warwick High School

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Jessica Bremerman