Thelma Simmons

Proven ability to provide premium customer service, ideally in a call center environment

Experience servicing customers ideally in hospitality, concierges/lifestyle servicing, high-end customer service or sales roles;

A passion for building customer loyalty by carefully listening, building rapport and providing extraordinary customer care, using strong written and verbal communication skills

Natural consultative skills, with the ability to offer confident recommendations. Talented Collections Specialist persistent with customers and seasoned in overcoming objectives. Bringing 14 years of experience and driven mentality. Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards.