Randall Mauldin
Peoria,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Temporary Legal Assistant II
State of Delaware
2024.02 - 2024.07
- The duties include, but are not limited to, researching, preparing, and processing legal documents such as discovery and subpoenas for the Deputy Attorneys General
- Responsible for the organization and oversight of expungement petitions
- The Legal Assistant (Paralegal) is responsible for various paralegal duties in the preparation of assisting the Deputy Attorneys General in cases for trial, including victim/witness contact, scheduling interviews, obtaining reports and other information requested from police agencies, and gathering and tracking statistical information for preparation of cases and maintaining case management databases
- The Legal Assistant (Paralegal) must be capable of working independently in a high-paced work environment.
Incident Report Coordinator
Arizona Department of Economic Security
2022.09 - 2023.05
- Reviewing and entering incident reports from various Division of Developmental Disabilities approved medical agencies and providers regarding DDD members
- Determining level of priority for each incident report to ensure appropriate level of attention
- Coaching agencies and providers if incident reports are not received within 24 hours as required by U.S
- Federal and Arizona State law
- Answering inbound calls to the emergency reporting line for serious situations regarding DDD members, such as death or missing persons.
Legal Assistant II
Arizona Department of Economic Security
2021.09 - 2022.09
- Preparing electronic hearing packets for Unemployment Claim Appeals within a timely manner
- Researching Unemployment Claim history for each appellant
- Documentation inspection via various State of Arizona programs
- Determining eligibility for an appeal for each appellant
- Preparing and sending official letters of communication to appellants, administrative judges, and other State of Arizona officials.
Program Services Evaluator III
Arizona Department of Economic Security
2020.04 - 2021.07
- Evaluate applicants' eligibility for Cash, Medical and Nutrition assistance programs; determining outcomes for renewals, initial, and previously denied applicants
- Calling clients to collect official statements, finding documents in the Arizona DES file database, collecting documents provided from the State of Arizona, claimants, employers for appeals on unemployment claims
- Utilizing HEAPlus for detailed documentation based on each customer interaction.
Human Resources Technician
Glendale Community College
2019.01 - 2019.06
- Entering employee information into excel worksheet
- Project information was also entered using excel and google documents
- File sorting, processing, and storing
- Assisting employees, students and community with various questions/concerns; making phone calls to new-hires to schedule appointments.
Case Analyst II
Cognosante, LLC
2018.09 - 2019.01
- Researching and applying corrections to customers' 1095A forms; entering/correcting case notes for each consumer, if necessary
- Answering inbound calls to assist customers with logging on to CMS.gov training portal; making outbound calls to inform customers of decisions based on their request
- Working escalated cases that have been elevated to Case Analyst II, reaching out to customers by outbound call to inform them of corrective actions taken to fix their 1095A form.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Supervised overall client services and acted as liaison between clients, caregivers, and service providers.
- Developed, implemented, and documented status of children's health and wellbeing.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
Case Analyst II
Cognosante LLC
2017.12 - 2018.04
- Researching and applying corrections to customers' 1095A forms; entering/correcting case notes for each consumer, if necessary
- Answering inbound calls to assist customers with logging on to CMS.gov training portal; making outbound calls to inform customers of decisions based on their request
- Working escalated cases that have been elevated to Case Analyst II, reaching out to customers by outbound call to inform them of corrective actions taken to fix their 1095A form.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Supervised overall client services and acted as liaison between clients, caregivers, and service providers.
- Developed, implemented, and documented status of children's health and wellbeing.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
Education
Associate of Arts - Psychology
Chandler-Gilbert Community College
Chandler, AZ01.2022
High School Diploma -
Stephen Decatur High School
Berlin, MD01.2016
Skills
- Microsoft Office Suite (such as PowerPoint and Excel)
- Google Suite Programs (such as Docs and Gmail)
- Professional and Public Communication
- Administrative Duties
- Using various office equipment (such as printers/copiers, computers)
- Corrective Actions
- Legal Terminology
- File Organization
- Calendar Management
- Legal Document Preparation
- Administrative Support
- Document Preparation
- Legal Research
- Document drafting
- Document filing
- Proofreading
- Legal/Court Processes
- Exceptional telephone etiquette
- Organizational Efficiency
- Case Management
- Correspondence
- Document Editing
- Advanced word processing
- Document Control
- Customer Relationship Management
- Court Filing
- Criminal Law
- Civil Law
- Attention to Detail
- Critical Thinking
- Proficient in MS Office
- Document organization
- Data Confidentiality
- Workload Management
- Document Management
- Work Prioritization
- Good Judgment and Decision Making
- Research and data collection
- Legal Correspondence
- Correspondence Writing
- Legal and Court Processes
- Decision-Making
- Report Writing
- Legal jargon knowledge
Accomplishments
Presidential Award | Bronze Level; 2015
Customer Service Award | Department of Economic Security; 2021
Timeline
Temporary Legal Assistant II
State of Delaware
2024.02 - 2024.07
Incident Report Coordinator
Arizona Department of Economic Security
2022.09 - 2023.05
Legal Assistant II
Arizona Department of Economic Security
2021.09 - 2022.09
Program Services Evaluator III
Arizona Department of Economic Security
2020.04 - 2021.07
Human Resources Technician
Glendale Community College
2019.01 - 2019.06
Case Analyst II
Cognosante, LLC
2018.09 - 2019.01
Case Analyst II
Cognosante LLC
2017.12 - 2018.04
Associate of Arts - Psychology
Chandler-Gilbert Community College
High School Diploma -
Stephen Decatur High School
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