Randall Mauldin
Peoria,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Temporary Legal Assistant II
State of Delaware
Georgetown, DE
02.2024 - 07.2024
- The duties include, but are not limited to, researching, preparing, and processing legal documents such as discovery and subpoenas for the Deputy Attorneys General
- Responsible for the organization and oversight of expungement petitions
- The Legal Assistant (Paralegal) is responsible for various paralegal duties in the preparation of assisting the Deputy Attorneys General in cases for trial, including victim/witness contact, scheduling interviews, obtaining reports and other information requested from police agencies, and gathering and tracking statistical information for preparation of cases and maintaining case management databases
- The Legal Assistant (Paralegal) must be capable of working independently in a high-paced work environment.
Incident Report Coordinator
Arizona Department of Economic Security
Phoenix, AZ
09.2022 - 05.2023
- Reviewing and entering incident reports from various Division of Developmental Disabilities approved medical agencies and providers regarding DDD members
- Determining level of priority for each incident report to ensure appropriate level of attention
- Coaching agencies and providers if incident reports are not received within 24 hours as required by U.S
- Federal and Arizona State law
- Answering inbound calls to the emergency reporting line for serious situations regarding DDD members, such as death or missing persons.
Legal Assistant II
Arizona Department of Economic Security
Phoenix, AZ
09.2021 - 09.2022
- Preparing electronic hearing packets for Unemployment Claim Appeals within a timely manner
- Researching Unemployment Claim history for each appellant
- Documentation inspection via various State of Arizona programs
- Determining eligibility for an appeal for each appellant
- Preparing and sending official letters of communication to appellants, administrative judges, and other State of Arizona officials.
Program Services Evaluator III
Arizona Department of Economic Security
Phoenix, AZ
04.2020 - 07.2021
- Evaluate applicants' eligibility for Cash, Medical and Nutrition assistance programs; determining outcomes for renewals, initial, and previously denied applicants
- Calling clients to collect official statements, finding documents in the Arizona DES file database, collecting documents provided from the State of Arizona, claimants, employers for appeals on unemployment claims
- Utilizing HEAPlus for detailed documentation based on each customer interaction.
Human Resources Technician
Glendale Community College
Glendale, AZ
01.2019 - 06.2019
- Entering employee information into excel worksheet
- Project information was also entered using excel and google documents
- File sorting, processing, and storing
- Assisting employees, students and community with various questions/concerns; making phone calls to new-hires to schedule appointments.
Case Analyst II
Cognosante, LLC
Phoenix, AZ
09.2018 - 01.2019
- Researching and applying corrections to customers' 1095A forms; entering/correcting case notes for each consumer, if necessary
- Answering inbound calls to assist customers with logging on to CMS.gov training portal; making outbound calls to inform customers of decisions based on their request
- Working escalated cases that have been elevated to Case Analyst II, reaching out to customers by outbound call to inform them of corrective actions taken to fix their 1095A form.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Supervised overall client services and acted as liaison between clients, caregivers, and service providers.
- Developed, implemented, and documented status of children's health and wellbeing.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
Case Analyst II
Cognosante LLC
Phoenix, AZ
12.2017 - 04.2018
- Researching and applying corrections to customers' 1095A forms; entering/correcting case notes for each consumer, if necessary
- Answering inbound calls to assist customers with logging on to CMS.gov training portal; making outbound calls to inform customers of decisions based on their request
- Working escalated cases that have been elevated to Case Analyst II, reaching out to customers by outbound call to inform them of corrective actions taken to fix their 1095A form.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Supervised overall client services and acted as liaison between clients, caregivers, and service providers.
- Developed, implemented, and documented status of children's health and wellbeing.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
Education
Associate of Arts - Psychology
Chandler-Gilbert Community College
Chandler, AZ01.2022
High School Diploma -
Stephen Decatur High School
Berlin, MD01.2016
Skills
- Microsoft Office Suite (such as PowerPoint and Excel)
- Google Suite Programs (such as Docs and Gmail)
- Professional and Public Communication
- Administrative Duties
- Using various office equipment (such as printers/copiers, computers)
- Corrective Actions
- Legal Terminology
- File Organization
- Calendar Management
- Legal Document Preparation
- Administrative Support
- Document Preparation
- Legal Research
- Document drafting
- Document filing
- Proofreading
- Legal/Court Processes
- Exceptional telephone etiquette
- Organizational Efficiency
- Case Management
- Correspondence
- Document Editing
- Advanced word processing
- Document Control
- Customer Relationship Management
- Court Filing
- Criminal Law
- Civil Law
- Attention to Detail
- Critical Thinking
- Proficient in MS Office
- Document organization
- Data Confidentiality
- Workload Management
- Document Management
- Work Prioritization
- Good Judgment and Decision Making
- Research and data collection
- Legal Correspondence
- Correspondence Writing
- Legal and Court Processes
- Decision-Making
- Report Writing
- Legal jargon knowledge
Accomplishments
Presidential Award | Bronze Level; 2015
Customer Service Award | Department of Economic Security; 2021
Timeline
Temporary Legal Assistant II
State of Delaware
02.2024 - 07.2024
Incident Report Coordinator
Arizona Department of Economic Security
09.2022 - 05.2023
Legal Assistant II
Arizona Department of Economic Security
09.2021 - 09.2022
Program Services Evaluator III
Arizona Department of Economic Security
04.2020 - 07.2021
Human Resources Technician
Glendale Community College
01.2019 - 06.2019
Case Analyst II
Cognosante, LLC
09.2018 - 01.2019
Case Analyst II
Cognosante LLC
12.2017 - 04.2018
Associate of Arts - Psychology
Chandler-Gilbert Community College
High School Diploma -
Stephen Decatur High School