Randall McGowen

Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.

• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Managed at minimum 30 calls, text or emails from customers on a daily basis.

• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Established foundational processes for business operations.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.

• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately

• Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
• Cultivated focus on customer service and satisfaction with well-trained, empowered team.
• Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
• Increased team productivity by providing clear communication of expectations and deadlines to all involved parties.
• Improved team efficiency by implementing streamlined communication protocols between departments.
• Managed budget allocations for location expenses, optimizing spend without compromising on quality.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Increased sales revenue by identifying and targeting high-potential accounts.

• Supervised various locations, enforcing high-quality standards of operation.
• Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district
• Oversaw successful location openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
• Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.