Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Randall Meagher

Phoenix,AZ

Summary

Skilled in coordinating internal teams and resources as well as outside vendor support for complex services and repairs. Dedicated to keeping operations seamless for staff and visitors. Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue.Knowledgeable and experienced Facilities Coordinator familiar with different building systems and overall operations

Overview

22
22
years of professional experience

Work History

IT Technician

Yelp
Scottsdale, AZ
09.2018 - 02.2024
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Provided technical support to users via telephone or remote access.
  • Resolved hardware issues including replacing parts as necessary.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Set up user profiles on local machines according to established standards.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Provided training sessions for end users on how to use various software programs.
  • Deployed operating systems.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Maintained user accounts in Active Directory and Exchange Server environments.
  • Provided recommendations on hardware purchases based on customer requirements.
  • Participated in team meetings to discuss project status updates.

Facilities Coordinator

Yelp
Scottsdale, AZ
09.2014 - 09.2018
  • Coordinated maintenance activities with outside vendors to ensure timely completion of projects.
  • Maintained an accurate inventory of office supplies and equipment in order to track usage patterns over time.
  • Checked common areas and conference rooms regularly to verify cleanliness and order.
  • Assisted with relocations and remodeling projects, including ordering furniture and supplies.
  • Responded to emergency situations within the building, such as fires or flooding, by coordinating clean up efforts with appropriate personnel.
  • Established relationships with local contractors to facilitate quick response times when repairs were needed.
  • Provided support for events held at the facility by arranging catering services and setting up meeting rooms according to client specifications.
  • Performed security checks to identify areas of concern and implement mitigation techniques.

Vending Route Driver

Ace Vending
Phoenix, AZ
09.2001 - 09.2014
  • Provided exceptional customer service to ensure satisfaction.
  • Removed money, cleaned components and performed other scheduled vending machine services.
  • Operated motor vehicle safely at all times in accordance with state laws.
  • Maintained cleanliness of vending machines and surrounding areas.
  • Performed regular preventive maintenance on vending machines.
  • Developed relationships with existing customers to foster loyalty and increase repeat business.
  • Organized delivery schedules based on customer needs and route optimization strategies.
  • Loaded vending machines with merchandise according to customer orders and restocked items as needed.
  • Maintained records of all repairs, maintenance, and sales activities related to each individual machine.
  • Inspected and tested vending machines for proper functioning.
  • Adjusted settings on vending machines based on customer requests or preferences.

Education

High School Diploma -

Mountain Pointe High School
Phoenix, AZ
06-1997

Skills

  • Asset Management
  • Vendor Relationships
  • Hardware Installation
  • Vendor Negotiations
  • Vendor Relationship Management
  • Application Support
  • Technical Support
  • Remote Support
  • Inventory Control Systems
  • Troubleshooting and Diagnostics
  • Help Desk Support
  • Supply Management
  • Equipment Set up
  • Public Safety

Affiliations

I am an active baseball coach who has been coaching his son's little league team for over 4 years

Timeline

IT Technician

Yelp
09.2018 - 02.2024

Facilities Coordinator

Yelp
09.2014 - 09.2018

Vending Route Driver

Ace Vending
09.2001 - 09.2014

High School Diploma -

Mountain Pointe High School

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Randall Meagher