Summary
Overview
Work History
Education
Skills
District Champion of Champions recipient 2021
Extra Mile Award
Timeline
Generic

Randall Mitchell

Chattanooga ,TN

Summary

Seasoned Customer Associate with 27 years of experience dedicated to providing highest quality service and making customers & patients feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

27
27
years of professional experience

Work History

Customer Service Associate

Walgreens
08.2006 - Current
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Educated customers about our rewards program to enhance savings & the overall shopping experience
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.

Dental Assistant

United States Air Force
03.1998 - 07.2006
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Sterilized rooms and prepped equipment and instruments for up to eight procedures daily.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Scheduled and confirmed patient appointments.
  • Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
  • Facilitated patient education on oral hygiene practices, contributing to improved dental health.
  • Improved patient care with meticulous attention to instrument sterilization and preparation.
  • Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.

Grocery Bagger

BI-LO
09.1997 - 03.1998
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
  • Reduced wait times for customers by quickly and accurately bagging groceries.

Education

High School Diploma -

Central High School
Harrison, TN
05-1997

Skills

  • Customer Service
  • Problem Resolution
  • Team Collaboration
  • Stock replenishment
  • Refunds and exchanges
  • Hospitality
  • Merchandise upselling
  • Teamwork and Collaboration
  • Money handling abilities
  • Understanding Customer Needs
  • Issue and Complaint Resolution

District Champion of Champions recipient 2021

Awarded for outstanding service, Champion of Champions is an annual peer-nominated award which recognizes team members going above & beyond to help customers.

Extra Mile Award

Awarded for exemplarily customer service in 2008.

Timeline

Customer Service Associate

Walgreens
08.2006 - Current

Dental Assistant

United States Air Force
03.1998 - 07.2006

Grocery Bagger

BI-LO
09.1997 - 03.1998

High School Diploma -

Central High School

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Randall Mitchell