Randall Monte
Delaware
Summary
Experienced and productive professional offering many years of customer service, communication, multitasking, teamwork, leadership, and management abilities that give me the ability to complete my job without worry or feeling of being overwhelmed. I am A confident skilled employee who is punctual.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Manager
Goodyear Auto Service Center
Hilliard
01.2023 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong customer relationships to encourage repeat business.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed and approved job orders, estimates, and invoices.
- Provided technical support to workshop personnel.
Store Manager
Midas Muffler
Columbus
08.2015 - 01.2023
- Forecasted customer demand to set prices or credit terms for goods or services.
- Identified opportunities for cost savings through waste reduction initiatives.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Scheduling of staff and work flow.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Formed and sustained strategic relationships with clients.
- Developed relationships with suppliers to negotiate better prices.
- Delegated work to staff, setting priorities and goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Manager
Donatos
Columbus
01.2013 - 08.2015
- Management fundamentals.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Thomas Worthington
Worthington, OH06-2015
Automotive
Delaware Area Career Center
Delaware, OH06-2015
Skills
- Customer service
- Technical support
- Data analysis
- Billing procedures
- Job order management
- Inventory management
- Staff scheduling
- Employee training
- Complaint resolution
- Relationship building
- Vendor negotiation
- Preventive Maintenance
- Problem-solving
- Interviewing techniques
Certification
- ASE : Light Engine Repair
- ASE : Brakes
Timeline
Service Manager
Goodyear Auto Service Center
01.2023 - Current
Store Manager
Midas Muffler
08.2015 - 01.2023
Manager
Donatos
01.2013 - 08.2015
High School Diploma -
Thomas Worthington
Automotive
Delaware Area Career Center
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