Randall Morris
Houston
Summary
Accomplished Chief Operating Officer with a proven track record at Canal Cartage Company, adept in strategic planning and cross-functional teamwork. Transformed operations through process improvement and executive leadership, achieving significant cost reductions. Excelled in fostering a culture of continuous learning and development, enhancing company reputation through strong stakeholder relationships.
Overview
17
17
years of professional experience
Work History
Chief Operating Officer
Canal Cartage Company
10.2019 - 09.2024
- Drove organizational alignment by developing and implementing comprehensive strategic plan.
- Spearheaded change initiatives to drive organizational transformation and adaptability.
- Addressed employee concerns during transitions to maintain morale and productivity.
- Developed cost-reduction strategies for increased profitability and resource allocation.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Collaborated with departments to identify bottlenecks and implement solutions for smoother workflows.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
Operations Manager
Canal Cartage
09.2014 - 09.2019
- Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
- Conducted market analysis for informed decision-making and resource allocation.
- Conducted process audits to identify areas for improvement and implemented best practices.
- Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Dispatcher
Canal Cartage
10.2007 - 08.2014
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
Bachelor of Arts - Business
Concordia University
Austin, TX05-2018
Skills
- Operations management
- Cross-functional teamwork
- Strategic planning
- Process improvement
- Executive leadership
- Compliance management
- Performance management
- Financial management
- Cost savings and reduction
- Risk management
- Operations oversight
- Business administration
Timeline
Chief Operating Officer
Canal Cartage Company
10.2019 - 09.2024
Operations Manager
Canal Cartage
09.2014 - 09.2019
Dispatcher
Canal Cartage
10.2007 - 08.2014
Bachelor of Arts - Business
Concordia University
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