Randall Morris
Houston
Summary
Accomplished Chief Operating Officer with a proven track record at Canal Cartage Company, adept in strategic planning and cross-functional teamwork. Transformed operations through process improvement and executive leadership, achieving significant cost reductions. Excelled in fostering a culture of continuous learning and development, enhancing company reputation through strong stakeholder relationships.
Overview
17
17
years of professional experience
Work History
Chief Operating Officer
Canal Cartage Company
Houston, TX
10.2019 - 09.2024
- Drove organizational alignment by developing and implementing comprehensive strategic plan.
- Spearheaded change initiatives to drive organizational transformation and adaptability.
- Addressed employee concerns during transitions to maintain morale and productivity.
- Developed cost-reduction strategies for increased profitability and resource allocation.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Collaborated with departments to identify bottlenecks and implement solutions for smoother workflows.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
Operations Manager
Canal Cartage
Houston, TX
09.2014 - 09.2019
- Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
- Conducted market analysis for informed decision-making and resource allocation.
- Conducted process audits to identify areas for improvement and implemented best practices.
- Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Dispatcher
Canal Cartage
Houston, TX
10.2007 - 08.2014
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
Bachelor of Arts - Business
Concordia University
Austin, TX05-2018
Skills
- Operations management
- Cross-functional teamwork
- Strategic planning
- Process improvement
- Executive leadership
- Compliance management
- Performance management
- Financial management
- Cost savings and reduction
- Risk management
- Operations oversight
- Business administration
Timeline
Chief Operating Officer
Canal Cartage Company
10.2019 - 09.2024
Operations Manager
Canal Cartage
09.2014 - 09.2019
Dispatcher
Canal Cartage
10.2007 - 08.2014
Bachelor of Arts - Business
Concordia University