Randall Murphy
Stearns,KY
Summary
Adept at managing multiple projects to strict deadlines, I enhanced customer satisfaction and repeat business at access cable,spectrum and Highland Telephone Cooperative through exceptional problem-solving and customer service skills. My expertise in cable technology and attention to detail ensured project success and technological proficiency, leading to significant improvements in service delivery and client trust.
Overview
13
13
years of professional experience
Work History
Contractor
Highland Telephone Cooperative
07.2024 - Current
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Established long-term relationships with clients, resulting in increased repeat business.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Cable Installation Technician
Spectrum/charter
11.2021 - 07.2023
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Repaired and updated equipment to conform to company-wide standards.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Handled escalated customer concerns professionally and effectively, resulting in improved client trust and confidence in our services.
- Conducted thorough site surveys before installations to identify potential challenges or hazards that could affect project success or safety.
Cable Technician
Access Cable
08.2011 - 11.2021
- Repaired and updated equipment to conform to company-wide standards.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Monitored system performance indicators closely, identifying potential issues before they escalated into major problems.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
Education
High School Diploma -
Mccreary Central High
Stearns, KY06-1990
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
Timeline
Contractor
Highland Telephone Cooperative
07.2024 - Current
Cable Installation Technician
Spectrum/charter
11.2021 - 07.2023
Cable Technician
Access Cable
08.2011 - 11.2021
High School Diploma -
Mccreary Central High
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