Randall Nagy

Albuquerque,NM

Summary

Food and Beverage Manager with expertise in team leadership, customer service, and inventory management. Proven ability to enhance guest experiences and train staff to maintain high service standards. Experienced in resolving guest complaints and ensuring compliance with health and safety regulations. Committed to improving dining experiences through effective training and innovative menu development.

Overview

years of professional experience

Work History

Food and Beverage Manager

Doubletree By Hilton

Alba, NM

10.2024 - 07.2025

Managed daily operations of food and beverage outlets.
Trained staff on service standards and menu knowledge.
Ensured compliance with health and safety regulations.
Coordinated inventory management and supply orders.
Assisted in developing seasonal menu offerings with culinary team.
Maintained cleanliness and organization in dining areas.
Resolved guest complaints to enhance satisfaction and experience.
Collaborated with marketing team on promotional events and campaigns.
Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.

Lead Bartender

Heritage Hotels And Resorts

Albuquerque, New Mexico

09.2021 - 09.2024

Directed bar staff to ensure efficient service during peak hours.
Developed innovative cocktail menu to elevate guest experience.
Trained new bartenders on mixing techniques and customer service standards.
Managed inventory levels, ordering supplies as required for operations.
Ensured adherence to health and safety regulations in bar management.
Delivered exceptional customer service to foster a welcoming environment.
Collaborated with kitchen staff to align drink pairings with menu offerings.
Resolved guest complaints swiftly to uphold satisfaction and loyalty.

Bartender

Buffalo Wild Wings

Albuquerque, New Mexico

10.2016 - 03.2020

Mixed and served various beverages according to company recipes.
Managed bar inventory, restocked supplies to ensure availability.
Trained new bartenders on drink preparation and service standards.
Maintained cleanliness and organization of bar area during shifts.
Provided excellent customer service to enhance guest experiences.
Collaborated with kitchen staff to ensure timely order delivery.
Handled cash transactions accurately during peak service hours.
Resolved customer complaints promptly to maintain satisfaction levels.

Education

High School Diploma -

Mountain View High School

Loveland, CO

05-2007

Skills

Staff training and development
Inventory control
Menu planning
Cost management
Health and safety compliance
Customer relationship management
Event planning

Problem solving
Quality control
Effective communication skills
Time management strategies
Conflict resolution techniques
Team leadership skills
Attention to detail

Timeline