Randall Orozco
Orange City
Summary
Dynamic manager with a proven track record at The Block, excelling in team leadership and operational efficiency. Skilled in staff training and development, I implemented process improvements that enhanced productivity and reduced downtime. Adept at relationship building, I fostered a collaborative environment that drove continuous improvement and elevated team performance.
Overview
2025
2025
years of professional experience
Work History
Manager
The Block
06.2023 - 02.2025
- Led team in executing operational strategies to enhance productivity and efficiency.
- Coordinated workflow across departments, ensuring seamless communication and project alignment.
- Developed training materials to improve staff onboarding and operational understanding.
- Implemented process improvements that streamlined operations and reduced downtime.
- Monitored performance metrics to identify trends and drive continuous improvement initiatives.
- Oversaw compliance with safety regulations, promoting a culture of workplace safety among staff.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Manager
Pollo Tropical
08.2024 - 01.2025
- Supported team in daily operations and customer service initiatives.
- Assisted in inventory management and stock replenishment tasks.
- Collaborated with colleagues to enhance workflow efficiency.
- Maintained accurate records of transactions and customer interactions.
- Provided assistance during training sessions for new staff members.
- Contributed to team meetings by sharing insights on process improvements.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Manager, Customer Service
Orlando Dodge
03.2023 - 07.2024
- Assisted in resolving customer inquiries, enhancing overall satisfaction and loyalty.
- Coordinated training sessions for new team members, promoting efficient service delivery.
- Streamlined communication between departments, ensuring timely information flow to staff.
- Monitored daily operations, identifying areas for process improvement and efficiency gains.
- Collaborated with management on scheduling and staffing to meet peak service demands.
- Developed and maintained positive relationships with customers, addressing concerns proactively.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
Warehouse Manager
Expedite Transport Services
02.2019 - 2022
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Managed inventory levels using warehouse management systems to optimize stock availability.
- Trained and mentored staff on best practices for material handling and equipment operation.
- Implemented process improvements that enhanced order accuracy and reduced fulfillment times.
- Coordinated shipping schedules with logistics teams to ensure timely delivery of goods.
- Conducted regular audits to maintain compliance with health and safety regulations.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Security Supervisor
Diamond Club
02.2017 - 2022
- Supervised security staff to ensure compliance with safety protocols and procedures.
- Conducted regular inspections of premises to identify vulnerabilities and enhance security measures.
- Coordinated incident response efforts, ensuring timely communication with law enforcement and emergency services.
- Developed training programs for new security personnel, improving team performance and response efficiency.
- Monitored surveillance systems to detect suspicious activities and prevent potential threats.
- Collaborated with management to implement updated security policies based on emerging risks and trends.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Paramedic
Lifeline Ambulance Service
04.2002 - 2019
- Administered emergency medical care during critical situations, ensuring patient safety and stabilization.
- Collaborated with healthcare teams to assess patient conditions and determine appropriate treatment plans.
- Operated advanced life support equipment effectively to enhance patient outcomes in emergencies.
- Documented patient information accurately, maintaining compliance with medical protocols and legal requirements.
- Educated patients and families on post-treatment care, fostering understanding and adherence to recovery plans.
- Responded promptly to emergency calls, demonstrating quick decision-making skills in high-pressure environments.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
Manager
Sports Plus
1997 - 2006
- Managed team operations to enhance productivity and streamline workflows.
- Implemented process improvements to optimize performance and minimize downtime.
- Coordinated training sessions for staff, increasing overall team efficiency.
- Analyzed operational data to identify trends and drive informed decision-making.
- Fostered collaboration among team members to encourage knowledge sharing and innovation.
- Developed strategic plans aligning departmental goals with organizational objectives.
- Monitored project progress, ensuring adherence to timelines and quality standards.
- Facilitated regular meetings to assess performance metrics and update stakeholders on initiatives.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Line Cook
Giuliano’s
1994 - 1997
- Prepared and cooked menu items according to standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen equipment and workstations to ensure food safety compliance.
- Assisted in inventory management by tracking ingredient usage and notifying management of supply needs.
- Collaborated with team members to streamline food preparation processes, enhancing workflow efficiency.
- Adapted quickly to changing menu items and special requests, ensuring customer satisfaction during peak hours.
- Supported senior cooks in developing new recipes and improving existing dishes for better flavor profiles.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
Paramedic - Medical Anthropology
New Rochelle
New Rochelle, NY06.2000
Associate Of Business Administration - Business Administration
Monroe College
Bronx, NY01.2000
High School - Science
New Rochelle High School
New Rochelle, NY06.1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Staff management
- Relationship building
- Shift scheduling
Timeline
Assistant Manager
Pollo Tropical
08.2024 - 01.2025
Manager
The Block
06.2023 - 02.2025
Assistant Manager, Customer Service
Orlando Dodge
03.2023 - 07.2024
Warehouse Manager
Expedite Transport Services
02.2019 - 2022
Security Supervisor
Diamond Club
02.2017 - 2022
Paramedic
Lifeline Ambulance Service
04.2002 - 2019
Manager
Sports Plus
1997 - 2006
Line Cook
Giuliano’s
1994 - 1997
Paramedic - Medical Anthropology
New Rochelle
Associate Of Business Administration - Business Administration
Monroe College
High School - Science
New Rochelle High School
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