Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Randall Owens

Souderton,PA

Overview

13
13
years of professional experience
1
1
Certification

Work History

Supervisor of Institutional Customer Facing

DLA Troop Support Medical Supply Chain
Philadelphia, PA
09.2008 - 10.2017
  • As Supervisor of Institutional Customer Facing for the TRICARE South Region of the Continental United States, I supervised 7 TVLS Customer Service personnel. Our job was to ensure effiicent and effective Class VIII Medical Materiel Support for all Brick & Mortar Military Treatment Facilities (MTF) in our assigned region that spans from South Carolina to Oklahoma and Texas.
  • Provided aggressive and effective customer support by personally visiting every MTF in our region and meeting with Materiel Management Department Heads and their staffs. These visits gave us opportunity to implement improvements to our marketing strategies, enhance customer relations, business development and build customer demand profiles.
  • My team and I also had a close working relationship with our Supplier Operations Procurement Staff; thereby ensuring effective support was available to resolve customer issues and discrepancies.

Tailored Vendor Logistics Specialist (TVLS)

DLA Troop Support Medical Supply Chain
Philadelphia, PA
12.2006 - 09.2008
  • As a TVLS for North Cell Institutional, I ensured efficient and effective Customer Support for Brick & Mortar MTFs located in the TRICARE North Region of Continental United States.
  • I worked on a team and made contributions that had an impact on the planning, research & development, production, and delivery of medical materiel to the customers of our assigned region.
  • During this initial assignment with DLA I gained experience with the applicable policies, laws, and regulations used in materiel planning, and order fulfillment.

Department Head for Logistics

National Naval Medical Center
Bethesda, MD
11.2004 - 11.2006
  • As a Navy Lieutenant Commander, I was the Department Head for Logistics at Navy Medicines' Flagship Military Treatment Facility. I worked Directly for Director for Hospital Administration, and Lead a department comprised of 96 personnel.
  • Established key performance indicators to measure the effectiveness of department activities.
  • Coordinated with other departments to ensure successful completion of projects.
  • Developed and implemented departmental goals, objectives, policies and procedures.
  • Provided leadership during times of crisis or change in order to maintain productivity levels.
  • Oversaw day-to-day operations, including budgeting, personnel management and resource allocation.
  • Collaborated with senior management on long-term strategic planning initiatives.

Supervisor of Medical Operational Customer Facing

DLA Troop Support
Philadelphia, PA
10.2017 - Present
  • Ascertained Medical Materiel Requirements for Army, Air Force, Navy, and Marine Corps Customer Operational Units on a Global Scale. Worked with Services to calculate Demand Planning for their various programs and deployment operations scheduled; thereby forecasting anticipated customer requirements. I am an advocate for our Operational Customers.
  • Represented DLA Troop Support Medical Supply Chain at Predictive Logistics Policy Coordination and Integrated Logistics Support (ILS) Program Planning Conferences with both the US Army Futures Command and Center for Naval Analysis (CNA). Class VIII Medical Materiel Support Program development, review and evaluation were the main purposes of these workshops/planning conferences.
  • Successfully supervises 17 Direct Reports on a daily basis. Provides task assignments, guidance, and subsequent appraisal of work performed. As a supervisor I hold subordinates accountable, facilitate resolution of conflicts, ensure effectiveness of customer service, and individual development of personnel. I also employ flexibility and guidance regarding problem solving. I endeavor to maintain a staff that is resilient and can think both tactically and strategically.
  • Utilizes DLA Enterprise Business System (EBS) and other associated Inventory Management Tools such as MRO Tracker, IGC, and WEBVLIPS to ensure delivery of commodities and equipment to our global customer base; thereby ensuring order fulfillment, quality assurance, inventory management, and audit readiness.
  • Runs automated reports in EBS to identify trends and various conditions to assess over all materiel support.

Education

Master of Public Administration - Health Administration

Troy State University
Troy, AL
12-1995

Bachelor of Science - Management

Park University
Kansas City, MO
12-1985

Skills

  • Goal-Oriented
  • Staff Development
  • Process Improvement
  • Operations Management
  • Training and mentoring
  • Employee Motivation

Affiliations

  • Youth Baseball Coach

Certification

  • Credentialed Health Care Administrator by the American Academy of Health Care Administartors

Timeline

Supervisor of Medical Operational Customer Facing

DLA Troop Support
10.2017 - Present

Supervisor of Institutional Customer Facing

DLA Troop Support Medical Supply Chain
09.2008 - 10.2017

Tailored Vendor Logistics Specialist (TVLS)

DLA Troop Support Medical Supply Chain
12.2006 - 09.2008

Department Head for Logistics

National Naval Medical Center
11.2004 - 11.2006

Master of Public Administration - Health Administration

Troy State University

Bachelor of Science - Management

Park University
  • Credentialed Health Care Administrator by the American Academy of Health Care Administartors

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Randall Owens