Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Randall Plotner

Waynesboro,PA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

31
31
years of professional experience

Work History

Store Manager

Turkey Hill Minit Markets
01.2015 - 02.2024
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Approved regular payroll submissions for employees.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Completed point of sale opening and closing procedures.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Assisted in recruiting, hiring and training of team members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised guests at front counter, answering questions regarding products.
  • Reported issues to higher management with great detail.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interacted well with customers to build connections and nurture relationships.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Customer Service Representative

Citibank
03.2002 - 01.2015
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Promptly responded to inquiries and requests from prospective customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Store Manager

Sheetz
04.1993 - 01.2002
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Approved regular payroll submissions for employees.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Completed point of sale opening and closing procedures.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Assisted in recruiting, hiring and training of team members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised guests at front counter, answering questions regarding products.
  • Reported issues to higher management with great detail.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted with hiring, training and mentoring new staff members.

Education

Business

Shepherd University
Shepherdstown, WV

Skills

  • Documentation And Reporting
  • Financial Management
  • Employee reviews
  • Sound Judgment
  • Friendly and Positive
  • Flexible Schedule
  • Sales professional
  • Performance Reviews
  • Team Building and Leadership
  • Customer Relations
  • Supply Ordering
  • Bank and Safe Deposits
  • Order Management
  • Organizational Structuring
  • Accurate Cash Handling
  • Training and mentoring
  • Team leadership and coaching
  • Delegation
  • Schedule Management
  • Cash Management
  • Operations
  • Employee Training
  • Mathematical Aptitude

References

Kimberly Crum- Regional Food Service Coordinator Turkey Hill (EG America) 717-552-5105


Brian Horan- Health & Safety Inspector Turkey Hill (EG America) 717-330-9689

Timeline

Store Manager

Turkey Hill Minit Markets
01.2015 - 02.2024

Customer Service Representative

Citibank
03.2002 - 01.2015

Store Manager

Sheetz
04.1993 - 01.2002

Business

Shepherd University

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Randall Plotner