Empathetic Listener, Adaptable, Strong attention to detail
Takes Initiative, Critical Thinker; Conflict Resolution Experience
Randall Ross
Houston,TX
Summary
Emerging health administrator with strong customer relationship management experience. Passionate about personalizing the patient experience and optimizing operational processes to ensure safe and efficient healthcare can be delivered to all patients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Graduate Research Assistant
Texas A&M University College of Nursing
08.2024 - Current
- Analyze data from Qualtrics pre- and post-surveys on Excel to measure the knowledge 300+ BSN students gain from virtual reality simulations.
- Research and identify opportunities to improve operational efficiency and financials for the mobile clinic by analyzing historical data on revenues, expenses, and patient volumes.
Quality Specialist
Texas A&M Health Family Care Clinic
08.2023 - Current
- Enhance value-based care reporting by managing and analyzing HEDIS measures for various health plans, resulting in $80,000 in additional revenue for the clinic.
- Evaluated and restructured 10 resident physician patient panel sizes based on workload and clinic schedules, to ensure patient care would not be compromised.
- Led an initiative to expand clinic staff, increasing the number of medical assistants by 60%, which improved patient throughput and clinic efficiency by an estimated 15%.
Administrative Intern
St. Joseph Health Regional Hospital
05.2024 - 08.2024
- Developed a business case to start a Pulmonary Embolism program saving the hospital $12,000.
- Designed a rack card to advertise imaging and lab services available at the Critical Access Hospitals increasing patient volume by an estimated 10%.
- Created an outcomes management dashboard on Google Looker Studio to help departmental leaders at the Critical Access Hospitals track their patient volumes and finances for their service lines.
Resident Advisor
Texas A&M University
08.2021 - 05.2023
- Mentored 160+ freshmen residents in the largest dormitory hall on the Texas A&M University campus.
- Hosted and advertised 32 programs developing academic, practical, and social skills for all residents.
- Interviewed five resident advisor candidates through a rigorous application and interview process.
Education
Master of Health Administration -
Texas A&M University
College Station, TX05.2025
Bachelor of Science - Public Health
Texas A&M University
College Station, TX05.2023
Skills
Microsoft Office Products, Tableau, Google Looker Studio; SQL
Project Management Software (Trello & Slack); EClinicalWorks
Interests
Certification
Lean Six Sigma Green Belt
IHI Open School Basic Certificate in Quality and Safety
FEMA ICS-100, 200, 700 & 800
Additional Information
Aggie Case Competition Club Competitor (2023 - Current)
Institute for Healthcare Improvement - Student Member (2023 - Current)
American College of Healthcare Executives - Student Member (2023 - Current)
Brazos Valley Food Bank Volunteer
Timeline
Graduate Research Assistant
Texas A&M University College of Nursing
08.2024 - Current
Administrative Intern
St. Joseph Health Regional Hospital
05.2024 - 08.2024
Quality Specialist
Texas A&M Health Family Care Clinic
08.2023 - Current
Resident Advisor
Texas A&M University
08.2021 - 05.2023
Bachelor of Science - Public Health
Texas A&M University
Lean Six Sigma Green Belt
IHI Open School Basic Certificate in Quality and Safety
FEMA ICS-100, 200, 700 & 800
Master of Health Administration -
Texas A&M University
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