Randall Shastid
Arlington,Tx
Summary
Dynamic Service Technician with a proven track record at Braums Ice and Dairy stores. Professional technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
12
12
years of professional experience
Work History
Service Technician
Braums Ice Cream And Dairy
09.2023 - Current
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
- Diagnosed and repaired problems with electrical and mechanical systems.
Service Manager
Logical Solutions Inc
08.2021 - 09.2023
- Streamlined the maintenance process with detailed record-keeping, ensuring accurate tracking of tasks and completed work orders.
- Contributed significantly to project success by coordinating efforts among cross-functional team members during installation processes.
- Developed detailed preventative maintenance schedules, ensuring optimal equipment performance across multiple facilities.
- Maintained a safe working environment by adhering to company safety protocols and guidelines during all service activities.
- Provided hands-on training for new hires, sharing technical knowledge and best practices in service maintenance procedures.
- Diagnosed complex system failures accurately, implementing appropriate corrective actions that minimized operational disruptions.
- Completed extensive equipment overhauls to extend the life of critical machinery, saving on costly replacement expenses.
- Served as a reliable resource for fellow technicians seeking advice or assistance with challenging service assignments.
- Assisted in budget preparation by providing accurate estimates of expected costs related to routine maintenance tasks and major repair projects.
- Established strong relationships with vendors, securing high-quality parts at competitive prices for repair projects.
- Collaborated closely with management to develop cost-effective solutions for equipment upgrades and replacements.
- Executed tasks within time and budget constraints.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
Service Technician
Braums Ice Cream And Dairy
02.2018 - 08.2021
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
- Diagnosed and repaired problems with electrical and mechanical systems.
Assistant Maintenance Engineer
Inter City Investments
03.2016 - 02.2018
- Provided emergency support during off-hours when necessary, ensuring minimal disruption to production schedules due to equipment failure.
- Performed regular inspections of building infrastructure such as lighting, plumbing, and fire protection systems to ensure their continued functionality and safety compliance.
- Ensured safety compliance by regularly inspecting equipment, identifying hazards, and taking corrective actions when necessary.
- Streamlined maintenance processes by implementing effective work order systems and prioritizing tasks based on urgency.
- Enhanced overall facility efficiency by troubleshooting and resolving electrical, mechanical, and HVAC problems.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Performed preventive maintenance and repairs on various types of equipment.
Valet Supervisor
Gaylord Texan
03.2013 - 03.2016
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Oversaw cash management at the end of each shift, ensuring accurate transactions and accounting practices were followed by all team members.
- Resolved guest inquiries, providing exceptional service while upholding company standards.
- Assisted upper management with budget preparation, monitoring expenses throughout the year to ensure financial targets were met.
Education
Technical Degree - HVAC
Lindsey Cooper
Irving, TX07-2017
High School Diploma -
Irving High School
Irving, TX06-2011
HVAC Certifications
Skills
- Installation and repair
- Preventive Maintenance
- Customer service
- Scheduling and coordination
- Project management
- Electrical systems
- HVAC systems
- Documentation and reporting
- Equipment troubleshooting
- OSHA requirements
- Diagnostic testing
- Hand tool expertise
Timeline
Service Technician
Braums Ice Cream And Dairy
09.2023 - Current
Service Manager
Logical Solutions Inc
08.2021 - 09.2023
Service Technician
Braums Ice Cream And Dairy
02.2018 - 08.2021
Assistant Maintenance Engineer
Inter City Investments
03.2016 - 02.2018
Valet Supervisor
Gaylord Texan
03.2013 - 03.2016
Technical Degree - HVAC
Lindsey Cooper
High School Diploma -
Irving High School
HVAC Certifications
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