Supervisor motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.
Overview
41
41
years of professional experience
Work History
Certified Training Manager
Inspire Brands
Chillicothe , Ohio
12.2003 - Current
Conducted orientation sessions and organized on-the-job training for new hires.
Trained new hires to perform cross-training exercises with experienced workers.
Managed new employee orientation training process for more than 30+ employees each year.
Delivered new employee onboarding and training sessions thru company programs and daily systems
Drove departmental performance and achievement of service levels through focused team operations, structured coaching and managing to enterprise targets. (Top 10 sales in region last 10 years)
Director of City Services and Public Safety
City Of Chilicothe
Chillicothe , Ohio
09.1993 - 12.2003
Talked regularly with citizens to establish rapport and become familiar presence in area.
Help support security and safety operations City of Chillicothe
Over see budgets for all safety forces (Police/Fire), City Services and public Tranportation
Supervisor
Wendys Restaurant
Chillicothe , Ohio
08.1981 - 08.1993
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives and communication goals.
Consistently met quarterly sales goals and increased customer retention rate year-over-year.
Education
Certified Public Management -
Ohio University
Athens, OH
2000
High School Diploma -
Bridgeport High School
Bridgeport, OH
06.1983
Skills
Operational Standards
Inventory Accuracy
Workflow Schedules
Financial Reports
P&L Responsibility
Standard Operating Procedures Maintenance
Leadership Training
New Employee Training
New Hire Onboarding
Cross-Functional Team Development
Inventory Assessments
Customer Inquiry and Response
Employee Performance Reviews
Accomplishments
Achieved positive sales results 16 of 18 years by motivating team to deliver acceptable customer service
increased sales from under a million dollar business to 2.7+ million
30+ awards including two General Manager of the year awards