Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Randall Strong

Watertown,NY

Summary

Dynamic leader with proven expertise in enhancing customer satisfaction and sales performance at Lowes. Excelled in problem-solving and customer engagement, driving significant improvements in store operations. Skilled in upselling and fostering team growth, consistently surpassing sales targets. Achieved notable success in strategic merchandising and effective scheduling, demonstrating a strong blend of sales expertise and positive attitude.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Lowes
06.2015 - 02.2025
  • Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
  • Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
  • Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
  • Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Assisted in the recruitment, hiring, and onboarding of new team members, fostering a productive work environment.
  • Increased sales by strategically placing merchandise and creating visually appealing displays.
  • Analyzed sales reports to identify trends, adjusting merchandising strategies accordingly for maximum revenue generation.
  • Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
  • Implemented loss prevention measures to minimize shrinkage and protect store assets.
  • Collaborated with cross-functional teams on seasonal promotions, ensuring cohesive marketing efforts across all channels.
  • Evaluated competitor offerings to inform strategic decisions regarding pricing, promotions, and product assortment.
  • Developed strong relationships with vendor representatives, negotiating favorable terms for product purchases.
  • Enhanced customer experience by regularly updating in-store promotional materials and signage.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Collaborated with store management to develop effective merchandising strategies, optimizing product placement and sales performance.
  • Assessed areas of service concern and developed improvement plans.

Aquatics Specialist

Petco
11.2009 - 06.2015
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problem solving.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
  • Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Maintained current knowledge of evolving changes in marketplace.

Education

Associate of Arts - General Studies

Central Texas College
Killeen, TX
12-2011

Skills

  • Problem-solving
  • Scheduling and time management
  • Customer service and engagement
  • Upselling and cross selling
  • Friendly, positive attitude
  • Sales expertise

Accomplishments

21 Years of Honorable military service

Timeline

Assistant Store Manager

Lowes
06.2015 - 02.2025

Aquatics Specialist

Petco
11.2009 - 06.2015

Associate of Arts - General Studies

Central Texas College

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Randall Strong