RANDALL THOMAS
Taylorsville,UT
Summary
Proficient in troubleshooting computer issues, providing technical support, and maintaining systems. With the skills that are possessed looking forward to contributing to the team’s success.
Overview
6
6
years of professional experience
Work History
Technical Support Specialist
AdvancedMD
02.2023 - Current
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Retail Store Manager
T-Mobile
12.2020 - 10.2022
- Managed store and daily cash deposits
- Optimized store displays and appearance via strategic merchandising.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Intern
VITA TAX CLINIC
01.2021 - 05.2021
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
Trained Enrollment Specialist
Maximus Federal
08.2017 - 01.2021
- Updated, entered and reviewed customer data.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Analyzed customer needs to provide customized insurance solutions.
Education
GOOGLE CYBERSECURITY CERTIFICATE - CYBER SECURITY
COURSERA
ONLINE10.2023
GOOGLE I.T. SUPPORT CERTIFICATE - I.T. SUPPORT
COURSERA
ONLINE05.2023
Skills
- Team Support
- Technical Support and Assistance
- Hardware Installation
- Microsoft Windows and Office
- Cyber threats and vulnerabilities
- Internet Protocols
Timeline
Technical Support Specialist
AdvancedMD
02.2023 - Current
Intern
VITA TAX CLINIC
01.2021 - 05.2021
Retail Store Manager
T-Mobile
12.2020 - 10.2022
Trained Enrollment Specialist
Maximus Federal
08.2017 - 01.2021
GOOGLE CYBERSECURITY CERTIFICATE - CYBER SECURITY
COURSERA
GOOGLE I.T. SUPPORT CERTIFICATE - I.T. SUPPORT
COURSERA
Similar Profiles
Aidin CausevicAidin Causevic
Senior Account Executive at AdvancedMDSenior Account Executive at AdvancedMD
Jessica DagenhartJessica Dagenhart
Senior District Manager at AdvancedMDSenior District Manager at AdvancedMD
Angela M. ChristensenAngela M. Christensen
Enrollment Specialist III at AdvancedMDEnrollment Specialist III at AdvancedMD
Jennifer YoungJennifer Young
Client Retention Specialist at AdvancedMDClient Retention Specialist at AdvancedMD
Ronus SamRonus Sam
Unifi Services at Air PortUnifi Services at Air Port