Randall Thompson
Ripley,TN
Summary
Highly skilled Sales and Service Specialist with relevant background in managing customer relationships, increasing sales and production, and improving service operations. Strengths include strong communication skills, negotiation tactics, problem-solving abilities, and strategic planning. Significant impacts made in previous roles include enhancing customer satisfaction rates, streamlining sales processes, and fostering team collaboration.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sales and Service Specialist (Multi Role)
American Equipment
Memphis , TN
06.2018 - Current
- Management of customers' accounts.
- Ordering parts from multiple vendors and suppliers.
- Overseeing time-critical repairs.
- In the field of engineering for specialized systems at customers' locations.
- Training and OSHA safety consulting to customer accounts.
- Building spreadsheets, annual reports, and billing to customers.
- Timekeeping and scheduling of customers' assets and locations.
- Inventory tracking and parts for various projects.
- Employed effective selling techniques by promoting product benefits and influencing decision-makers.
- Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales.
- Increased profits by upselling and cross-selling to existing customers.
- Participated in team meetings regarding strategies for increasing sales revenue.
Service Specialist
Cranes and Material Handling
Bloomfield , NM
03.2010 - 10.2017
- Participated in team meetings regularly in order to share ideas or provide updates on progress towards goals.
- Performed routine maintenance by inspecting drives, motors, and control systems.
- Demonstrated strong attention-to-detail when performing quality assurance tests after completing a job.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
- Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
- Responded promptly to customers' concerns and coordinated swift resolutions to handle service issues.
- Dismantled machines, equipment, or devices to access and remove defective parts.
- Maintained and repaired specialized equipment or machinery.
- Designed equipment to aid repair or maintenance of machines, mechanical equipment or building structures.
Service Manager
DMC Hoist & Crane/Perfection Crane
Memphis, TN
03.1996 - 11.2010
- Produced thorough, accurate and timely reports of project activities.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Performed root cause analysis on recurring problems encountered by customers.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Collaborated with customers to offer solutions to service needs.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Trained new employees on the use of customer relationship management software systems.
- Created detailed reports on service activities for senior management review.
- Created employee work schedules to keep shifts properly staffed.
- Recruited and trained new employees to meet job requirements.
- Reviewed customer billing statements for accuracy prior to release.
Education
GED -
Covington High School
Covington, TN08-1994
Skills
- Sales presentations
- Performance tracking
- CRM proficiency
- Cold calling
- Process improvements
- Business development
- Contact follow-up
- Territory management
- Pipeline maintenance
- Goal oriented
- Lead generation
- Paperwork processing
- Manage inventory
- Upselling techniques
- Documentation and reporting
- Analytical skills
- Adaptability and flexibility
Certification
- OSHA 10 certified
- TWIC certified
- Nuclear Certification
- Overhead crane Inspector certification
- Mobile crane Inspector certification
- Train the trainer certification
Affiliations
- Family events
- Attending my Masonic Lodge
- Camping and fishing
- Motorcycle trips
Timeline
Sales and Service Specialist (Multi Role)
American Equipment
06.2018 - Current
Service Specialist
Cranes and Material Handling
03.2010 - 10.2017
Service Manager
DMC Hoist & Crane/Perfection Crane
03.1996 - 11.2010
GED -
Covington High School
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