Summary
Overview
Work History
Education
Skills
Accomplishments
Credentials And Licenses
Additional Information
Timeline
Hi, I’m

Randall Trumph

Burleson,TX

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

14
years of professional experience

Work History

AT&T, ERC JEPORDY RESOULTION

Dispatcher / Team Lead
06.2022 - Current

Job overview

  • Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Provided ongoing support to 12 team members, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

United States Army

Information Technology Specialist, Squad Leader
01.2020 - Current

Job overview

  • Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
  • Responsible for supervision of 18 non-management employees who are responsible for receiving, testing, and handling customer IT problems.
  • Includes identification, analysis, correction, and implementation of processes needed to provide quality customer service.
  • Responsible for task assignment, section inventory and field assets assigned.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated staff performance and provided coaching to address inefficiencies.

AT&T

Integrated Solutions Consultant
07.2020 - 06.2021

Job overview

  • Conducted thorough assessments of client needs, ensuring the most suitable solutions were proposed and implemented.
  • Maintained customer promotional logs for product advertising campaigns.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

AT&T

Premises Technician
02.2019 - 07.2020

Job overview

  • Exceeded client expectations for promptness in completing assignments while maintaining the highest level of workmanship standards.
  • Read blueprints and schematics to correctly find and repair plant as needed.
  • Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.

United States Army
Fort Drum, NY

Infantry Squad Leader
01.2010 - 10.2015

Job overview

  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Instructed team members in reconnaissance techniques such as map reading, compass use, navigation skills enhancing their situational awareness abilities.
  • Disciplined subordinates for rules infractions and poor performance.
  • Enhanced unit readiness by conducting rigorous training exercises and maintaining strict adherence to standards.
  • Analyzed fighting conditions and led attack and defense operations during ground missions.

Education

Divergence Academy
Addison, TX

No Degree from Cyber Security
10.2021

Tarrant County College
Hurst, TX

No Degree from Psychology
12.2018

University Overview

  • Extracurricular Activities: ROTC

Skills

  • Risk Mitigation
  • Cloud-Computing
  • Cybersecurity
  • Team Leadership
  • Assessing risks
  • Performance Evaluations
  • Analytical Thinking
  • Documentation And Reporting
  • Department management
  • Information confidentiality

Accomplishments

  • Supervised team of 18 staff members.
  • Management Development Program Graduate

Credentials And Licenses

  • Active Secret Clearance
  • ERC Management Development Program

Additional Information

AT&T ERC - Management Devolpment Program Gr

Timeline

Dispatcher / Team Lead

AT&T, ERC JEPORDY RESOULTION
06.2022 - Current

Integrated Solutions Consultant

AT&T
07.2020 - 06.2021

Information Technology Specialist, Squad Leader

United States Army
01.2020 - Current

Premises Technician

AT&T
02.2019 - 07.2020

Infantry Squad Leader

United States Army
01.2010 - 10.2015

Divergence Academy

No Degree from Cyber Security

Tarrant County College

No Degree from Psychology

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Randall Trumph