Summary
Overview
Work History
Education
Skills
Timeline
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Randall Varela

Randall Varela

Pasadena,CA

Summary

A candidate with a significant amount of experience in sales/sales metric analyzing/tracking, administrative work/customer service/management and fiscal management. Proficient in all Microsoft programs (primarily excel), Google suite (e.g. Google docs, Google sheets, Google slides and management of Google calendar). Diligent, focused, personable and teachable individual that has experience with making decisions while multi tasking under pressure. A self starting team player that thrives in competitive environments.

Overview

10
10
years of professional experience

Work History

Sales Representative

Sadler Healthcare Inc.
07.2020 - 11.2023
  • Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Developed strong rapport with customers and created positive impression of business.

Lead Customer Sales Representative

Cart-Blanche Teeth whitening
02.2017 - 06.2020
  • Developed loyal clientele by consistently following up on leads and providing exceptional customer service, ultimately converting leads into sales.
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Cultivated and strengthened account relationships to achieve and exceed company targets.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Conducted thorough research on competitor offerings regularly, staying informed about industry trends and using this knowledge strategically during sales interactions.
  • Developed and conducted monthly sales meetings and quarterly sales trainings for sales team.
  • Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
  • Maintained current knowledge of evolving changes in marketplace.
  • Maintained customer accounts and relationships.

Moving Technician Supervisor

Customized Delivery Solutions
11.2013 - 12.2016
  • Made sure each of my moving teams provided white glove quality service (Managed Quality Control)
  • Overlooked teams of 3 or 4 in completing moves/ deliveries in a timely manner.
  • Handled complaints and payments from customers ensuring the customers were satisfied
  • Followed up with costumers inquiring about their satisfaction with our service
  • During customer follow up; discuss client referral network (Offer incentives for new referred customers from existing client base)
  • Maintained quality assurance and customer satisfaction objectives.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Education

Bachelor of Science - Finance

California State University Los Angeles
05.2021

Skills

  • Retention Strategies
  • Sales strategy development
  • Reliable and Responsible
  • Management
  • Lead Generation
  • Customer Relations
  • Negotiation Tactics
  • Complex Problem-Solving
  • Product Knowledge
  • Relationship selling
  • Customer Retention
  • Sales Metrics tracking & analysis

Timeline

Sales Representative

Sadler Healthcare Inc.
07.2020 - 11.2023

Lead Customer Sales Representative

Cart-Blanche Teeth whitening
02.2017 - 06.2020

Moving Technician Supervisor

Customized Delivery Solutions
11.2013 - 12.2016

Bachelor of Science - Finance

California State University Los Angeles

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Randall Varela