Randall West
Healthcare Administration
Hendersonville,NC
Summary
Accomplished, adaptable leader with polished communication skills, and significant experience, training, and education in government and healthcare sectors. Trained in construction consulting focused on legal document administration, communication, risk, compliance and conducting meetings with vendors to ensure timelines are met and projects remain under budget. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
29
29
years of professional experience
Work History
Delivery Driver
Doordash
11.2021 - Current
- Rated Top Driver for consistent on time deliveries and professionalism while receiving orders and delivery to customers
- Deliver to customers with disabilities and the inability to pick up orders due to other circumstances
- Shop at grocery stores and similar businesses for customers who are working or are unable to shop for themselves
- Established strong relationships with employees, customers and the local community by being friendly and respectful.
Program Director
Crossroads Treatment Center
03.2021 - 07.2021
- Responsible for clinic staff of eighteen to include one doctor and ten drug counselors
- Oversight for all clinical operations to include dosing, intakes, counseling and discharges
- Interviewed prospective candidates for employment, submit appropriate paperwork, track progress of employment status, onboard new employees, and ensure smooth transition to new employment
- Ensured security of clinic and employees by testing alarms and following established protocols for natural disasters and emergency situations
- Monitored employees time and time cards to ensure adherence to work schedules and to prevent overtime when possible
- Produced weekly, monthly and annual reports to comply with regulations and prepare for clinic inspections by local, state and federal agencies
- Led staff meetings to inform employees of updates to company policies, changes to working guidelines, and create an open forum to allow for dialogue and new ideas, grievances and praises.
Administrative Officer/HR Representative
United States Department of Agriculture
08.2019 - 06.2020
- Managed time and attendance for employees in 10 states
- Ensured time cards accurately reflect hours worked and appropriate accounting codes are used to distribute pay from correct accounts
- Processed awards from 10 states through manual and automated mechanisms to reward employees for performance that warranted monetary and time-off awards
- Assisted new employees with onboarding tasks by creating necessary documents and forwarding to HR department
- Necessary for new employees to start on projected date
- Assisted departing employees with retirement or separation processes to include gathering leave and pay information to ensure excess is reimbursed in timely manner
- Edited organizational charts to reflect current structure and chain of command
- Adjusted charts so to display changes in supervision were accurately recorded.
Assistant Project Manager
Sevan Multisite Solutions
01.2018 - 12.2019
- Fielded crucial after-hour calls during last week of construction projects
- In one case, saved owners at least $30K, saved vendors and company additional expense
- Tactfully and firmly maintained equipment installation timelines for multiple construction projects while conducting vendor meetings several times a week
- Communication vital for this position as some vendors were international, requiring detailed information and scheduling
- Coordinated flexible times for equipment installation/deinstallation if scheduled date/time required change and ensured project stayed on schedule
- Change readiness a must
- Established/maintained strong working relationship with construction managers, ensuring flow of information, enhanced communication and optimal completion times
- Built respect, listened well and created rapport which increased their engagement and cooperation by approximately 50-75%
- Met timelines at 100% and motivated vendors for products that required projected production and installation of equipment for customers, ensuring business opening date stayed on track.
Medical Standards Program Manager
355th Medical Group
01.2012 - 12.2017
- Supervised and trained two active duty employees to perform research of medical records/treatment that directly affected Air Force member's careers
- Developed training program for providers to create and maintain profiles on Air Force members, a crucial daily task that directly affected Air Force member's ability to deploy/accomplish missions
- Worked directly with Chief Physician
- Assessed and documented patients with duty limitations
- Determined ability to perform work tasks/continue with military service or separate/retire
- Conducted weekly meetings to communicate to health providers, patient health status and ability to perform flight duties
- Oversaw security and overseas clearances, retraining, separations, and scheduling required tests and flight physicals
- Adapted to military personnel schedules as deployments and training were constantly changing, requiring rescheduling of appointments and other medical necessities
- Ensured compliance with legal and regulatory requirements to meet organizational needs and reviewed standards against record entries for quality control
- Vast experience in Health Services Inspections (HSI), and MAJCOM Staff Assistance Visits
- Interpreted Joint Commission/AAAHC standards, Air Force Instructions (AFl's), Department of Defense Directives and Medical Service Clinical Quality Assurance guidelines
- Trained medical providers on HIPAA
- Received training on physical security, Swank Health, Cyber Awareness, anti-terrorism, and unprofessional relationships.
Eligibility and Enrollment Clerk
Veterans Administration
01.2009 - 12.2012
- Developed efficient new product order system
- Implemented inventory management activities for high volume clinic wide supplies
- Coordinated Medical Support Assistant front desk scheduling and timekeeping
- Expert in use of VISTA, CPRS, and Veterans Information Solution (VIS) web site
- Advised staff and veterans on benefits and agencies available to veterans
- Performed Clinic Supervisor and Patient Advocate duties when primary was out of clinic
- Requested and submitted daily workload reports.
Master Sergeant/E-7
UNITED STATES AIR FORCE - Active Duty 355th Medical Group
01.2000 - 12.2008
- Achieved Master Sergeant/E-7
Greatest Accomplishment
England
01.1995 - 12.1999
- Interior Design Team member during clinic reconstruction project that created a safe, efficient, and sterile work environment.
Education
Davis-Monthan Air Force Base
Tucson, AZMaster's Degree - Healthcare
Grand Canyon University
Phoenix, AZ11.2015
Bachelor's Degree - Communications
Grand Canyon University
Phoenix, AZ03.2012
Skills
- Communication
- Microsoft Office
- Manage project execution to ensure adherence to budget, schedule, and scope
- Monitor or track project milestones and deliverables
- Confer with project personnel to identify and resolve problems
- Develop and manage work breakdown
- Customer-Oriented
Timeline
Delivery Driver
Doordash
11.2021 - Current
Program Director
Crossroads Treatment Center
03.2021 - 07.2021
Administrative Officer/HR Representative
United States Department of Agriculture
08.2019 - 06.2020
Assistant Project Manager
Sevan Multisite Solutions
01.2018 - 12.2019
Medical Standards Program Manager
355th Medical Group
01.2012 - 12.2017
Eligibility and Enrollment Clerk
Veterans Administration
01.2009 - 12.2012
Master Sergeant/E-7
UNITED STATES AIR FORCE - Active Duty 355th Medical Group
01.2000 - 12.2008
Greatest Accomplishment
England
01.1995 - 12.1999
Davis-Monthan Air Force Base
Master's Degree - Healthcare
Grand Canyon University
Bachelor's Degree - Communications
Grand Canyon University
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