Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randall Wilkie

Little Elm,TX

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Dynamic leader and self-motivated professional with a proven track record at Seneca Niagara Resort and Casino. Excelled in enhancing operational effectiveness and team productivity, fostering inclusive work cultures, and delivering exceptional hospitality. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Skilled in Microsoft platforms and adept at building long-term relationships. Demonstrated success in mentoring teams and driving process improvements. My coachable manner and overall engaging personality will allow me to distinguish myself as a true asset, as I continue to hone in on my passion for top quality service. Poised to contribute to team success and further develop professional skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience

Work History

Food and Beverage Manager

Seneca Niagara Resort and Casino
08.2022 - 06.2024
  • Identified process improvement opportunities to enhance operational effectiveness and improve team productivity
  • Communicate with diverse range of team members, build rapport and long-term relationships
  • Build, manage, and develop a highly motivated team, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures
  • Facilitate efficient processes which resulted in effective utilization of each individual team members skills.
  • Assisted with scheduling of team of 50+ members.
  • Provide outstanding hospitality skills to a wide variety of different guests.

Beverage Bartender

Seneca Niagara Resort and Casino
12.2016 - 08.2022
  • As lead bartender on weekend nights, ensure team members prepare quality drinks and collect payments accurately
  • Help inventory and order supplies and stock for the club
  • Trained new hires to prepare drinks properly and keep bar area clean and organized
  • Demonstrated a strong sense of urgency and ability to serve multiple customers at once
  • Inventoried beverage stock weekly
  • Closely follow all food safety and sanitation guidelines
  • Create custom cocktails and shots for the club

Bartender/Barback

Coles Restaurant
11.2006 - 11.2017
  • Prepared and served beer, wine, and cocktails along with various small food orders to patrons
  • Collaborate on a diverse team to provide top-quality food and beverage service 
  • Uphold strict standards of food safety and sanitization
  • Gained solid foundation in efficient customer service

Education

Associate - Business Administration

Erie Community College
Buffalo, NY
01-2012

Skills

  • Detail orientated
  • Excels in hospitality
  • Knowledgeable on all microsoft platforms (word, excel, powerpoint)
  • Team building
  • Supervision and leadership
  • Verbal and written communication
  • Productivity Improvement
  • Conflict resolution techniques
  • Passion for customer satisfaction

Timeline

Food and Beverage Manager

Seneca Niagara Resort and Casino
08.2022 - 06.2024

Beverage Bartender

Seneca Niagara Resort and Casino
12.2016 - 08.2022

Bartender/Barback

Coles Restaurant
11.2006 - 11.2017

Associate - Business Administration

Erie Community College
Randall Wilkie