Summary
Overview
Work History
Education
Skills
Certification
References
Availability
Timeline
Generic

Randall Zuni

Zuni,NM

Summary

July 05,2023 to May 01,2024: Pueblo of Zuni-Child Protective Service Worker who does a thorough investigation into intake assessment/gather information on the client's family and their social structure. I'm able to: Identify the family dynamics and evaluate characteristics of child abuse or neglect. Maintain a strict confidentiality of client's privileged information as defined by HIPAA laws, be knowledgeable about Indian Child Welfare Act and how it pertains to our policies and the Zuni Tribal Children's codes. Able to maintain accurate record keeping, documentation of client's progress. Work well with all Law Enforcement agencies, all tribal programs, all the schools and the Indian Health Services. With my nursing and counseling background, I'm able to deal with family who are experiencing intense crisis effectively using diffusion techniques or other means to de-escalate the harmful situation(s). Compassionate Child Protective Services Worker with background in providing crisis intervention, conducting thorough investigations, and advocating for child welfare. Strong skills include conflict resolution, case management, and trauma-informed care. Previous work has led to impactful community outreach programs and improved outcomes for children in high-risk situations. Constantly striving to ensure the safety of all children by using sound judgement and discretion in challenging situations.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Child Protective Service Worker

Pueblo of Zuni
07.2023 - 05.2024
  • Conducted in-depth investigations on intake assessments, gathering crucial information on clients' family dynamics and social structures.
  • Identify the family dynamics and evaluate characteristics of child abuse or neglect
  • Maintain a strict confidentiality of client's privileged information as defined by HIPAA laws, be knowledgeable about Indian Child Welfare Act and how it pertains to our policies and the Zuni Tribal Children's codes
  • Able to maintain accurate record keeping, documentation of client's progress
  • Work well with all Law Enforcement agencies, all tribal programs, all the schools and the Indian Health Services
  • With my nursing and counseling background, I'm able to deal with family who are experiencing intense crisis effectively using diffusion techniques or other means to de-escalate the harmful situation(s)

Counselor 1 LSAA (Licensed Substance Abuse Associate)

Counseling World
Albuquerque, NM
01.2022 - 07.2023
  • Demonstrated proficiency in the 12 core functions, Harm reduction approaches, Motivational Interviewing techniques, Cognitive Behavioral Change Model (CBT), AA and NA protocols assure delivery of comprehensive patient services that respect cultural practices.
  • Provided tailored substance abuse treatment and intervention services to individuals, couples, families and groups
  • Evaluated and diagnosed chemical abuse and dependency disorders, developed treatment plans, provided case management-counseling
  • Established collaborative relationships with parents and guardians in order to provide effective care for their children.
  • Educated staff members about mental health issues affecting students so they can better respond appropriately to those needs.
  • Researched best practices in the field of counseling in order to stay current on evidence based treatments.
  • Utilized creative approaches such as art therapy or music therapy when working with clients who have difficulty expressing themselves verbally.
  • Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
  • Provided individual and group counseling sessions for clients.
  • Conducted mental health assessments with clients in order to determine appropriate interventions.
  • Developed treatment plans to address client needs.
  • Collaborated with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals.
  • Developed crisis intervention strategies for individuals facing difficult situations or events.

Case Manager

Wellspring Residential Program
08.2019 - 12.2021
  • Implemented necessary interventions for clients' health outcomes
  • Provided assistance with housing arrangements and coordination of transportation for medical appointments.
  • Assist clients in acquiring State issued IDs, Birth Certificates, Certificate of Indian Blood, and Social Security Cards.
  • Advocated for clients during their educational processes including admissions and financial aid.
  • Connected clients with Division of Vocational Rehabilitation and NM Workforce solution for employment opportunities
  • Collaborated with counselors to identify and manage clients' ongoing progress
  • Contributed to the CARF team reviewing our Residential Treatment Program and collaborated with the HIPAA team
  • My dual position includes instructional duties for both MB Sobriety and MB Anger Management.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Provided crisis intervention support for clients in emergency situations.
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Attended court hearings as a representative of the organization when needed.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Provided referrals to appropriate health care providers or other community resources.
  • Participated in interdisciplinary team meetings to discuss treatment options.
  • Coordinated transportation services for clients who lacked access to reliable transportation.

Tribal Liaison/Case Manager

Presbyterian Healthcare Services
07.2017 - 07.2019
  • Conducted comprehensive rural community outreach to raise awareness of Medicaid program 'Centennial Care'
  • As an Outreach Educator paired with a role of a Tribal Liaison, successfully established connections between different MCO groups such as BlueCross Blue Shield and Western Sky along with large numbers of community members from diverse backgrounds
  • Enabled community members to make informed decisions by providing comprehensive information on Health care plans.
  • Designed, developed and implemented personalized plans for families and individuals to achieve optimal results.
  • Developed and maintained effective relationships with internal and external stakeholders.
  • Coordinated communications between teams to ensure accurate information was shared in a timely manner.
  • Responded promptly to queries from customers or other stakeholders regarding services provided.

Enrollment Counselor

BeWellNM
Gallup, NM
06.2015 - 07.2017
  • Accomplished certification as a Presumptive Eligibility Determiner in New Mexico Medicaid program and an Enrollment Counselor for Health Insurance Marketplace
  • Assess client's financial and health needs to determine Medicaid eligibility or assist in obtaining healthcare insurance via the Marketplace.
  • Orchestrated family and individual financial and healthcare necessities. Certified Marketplace Navigator successfully navigated the Healthcare Insurance System to secure affordable coverage for consumers
  • Served as Outreach Educator liaising with Manage Care Organizations (MCO) - BlueCross Blue Shield, Molina, Presbyterian, & United Health Care. Collaborated to educate community and tribal leaders on Affordable Health Care Act changes.
  • Conducted one-on-one meetings with applicants to discuss admission requirements and procedures.
  • Created marketing materials such as brochures, flyers, and presentations to promote enrollment services.

MSPI Coordinator

Pueblo of Zuni
Zuni, NM
05.2012 - 05.2015
  • Planned, organized and implemented educational sessions to prevent methamphetamine, alcohol and other substance abuse among youth and families with average difficulty.
  • Ensuring all clinical staff and volunteers are equipped with knowledge about high risk behaviors related to suicide
  • Interacted with clients during the Intervention/Post-vention Phase and effectively communicated with referring agencies for follow-up. Collaborated to establish partnerships with tribal programs, schools, and community organizations for preventive education and care.
  • Gathered essential information and data associated with program initiatives in Grant Writer role
  • Facilitated coordination between the NM State Suicide Prevention committee network to ensure continuous monitoring of local, County, State and National MSPI Prevention information. Possessed extensive knowledge of budget management, contract formulation and expenditures. Showcased adeptness in Grant/Personal Contract writing.
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Developed strategies to improve operational procedures and reduce costs.
  • Assisted with the preparation of presentations for senior management meetings.
  • Conducted regular training sessions for staff members on new software programs or processes.
  • Prepared detailed expense reports for all departmental activities.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Developed policies and procedures related to departmental operations ensuring compliance with applicable laws and regulations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Ambulatory Care Nursing Director

Gallup Indian Medical Center
Gallup, NM
09.1987 - 03.2010
  • Accumulated two decades of expertise in Clinical and Administrative functions within hospital settings.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Directly oversaw and managed Ambulatory and Emergency Room department operations.
  • Successfully managed a large outpatient Professional Nursing Organization by overseeing the recruitment, development, and performance of Program Managers (Middle Nursing Managers).
  • Ensured compliance with JCAHO standards in patient care procedures
  • Facilitated communication between Executive Management Team and clinical Medical staff
  • Possessed comprehensive understanding and kept up with State/Federal Laws as well as JCAHO regulations concerning patient safety and care
  • Conducted Continuous Quality Improvement activities and provided periodic written updates to achieve top-notch service delivery, maximizing patient satisfaction.
  • Collaborated in the coaching and evaluation of employee performance, monitoring progress towards annual goals and objectives, as well as analyzing nursing budget formulation and financial planning
  • Forged strong partnerships with an array of tribal programs by establishing clear lines of communication
  • I served as an interim Health Systems Administrator (HSA) at the Inscription House Clinic (IHS/PHS) which I oversaw and manage Contract Care Nurses and Medical Doctors
  • I have worked as a flight nurse, Intensive Care and Emergency nurse within the 10 year span of Critical Care units
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Managed budgeting and financial planning processes for the organization.
  • Identified opportunities for improvement in operational performance metrics.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Analyzed customer feedback data to identify trends in product performance or customer service issues.
  • Partnered with staff to create professional development plans to support personal and business growth.
  • Managed annual budgeting process, including forecasting and financial planning.
  • Represented the organization at industry events, conferences, and public meetings.
  • Streamlined supply chain management to reduce costs and improve efficiency.
  • Negotiated high-value contracts with vendors and partners to optimize resource allocation.
  • Cultivated relationships with stakeholders to secure support and funding for key initiatives.
  • Promoted a culture of innovation and encouraged staff to contribute ideas.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

cert - Peer Support

New Mexico Office of Peer Recovery And Engagement (OPRE)
Albuquerque, NM
12.2019

LADAC Program -

University of New Mexico
Albuquerque, NM
05.2018

Master of Arts - Organizational Management

University of Phoenix
Albuquerque, NM
05.1999

Bachelor of Science - Nursing

University of New Mexico
Albuquerque, NM
05.1987

Skills

  • Knowledgeable of the Zuni Tribal Children’s Code
  • Knowledge of the Indian Child’s Welfare Act
  • Bilingual in Zuni and English
  • Basic Navajo language skills
  • Basic Spanish language skills
  • Conflict resolution
  • Health Care team building
  • Government Relations
  • Financial Aptitude
  • Planning and Projections
  • Cultural awareness
  • Sensitivity
  • Sound decision making
  • Critical thinking
  • Proficient in MS Word
  • Proficient in Excel
  • Proficient in Power Point
  • Proficient in Outlook
  • Proficient in Electronic Health Record Keeping
  • HIPAA trained
  • QPR Instructor
  • ASIST trained
  • SafeTalk trained
  • New Mexico Connect Post Suicide trained
  • New Mexico Medicaid Presumptive Eligibility Determiner
  • USDHHS-Certified Marketplace Navigator
  • Substance Abuse Knowledge
  • Child Advocacy
  • Teamwork and Cooperation
  • Interviewing techniques
  • Psychosocial Assessments
  • Safety Planning
  • Data collection and analysis
  • Teamwork and Collaboration
  • Problem-solving aptitude
  • Substance Abuse Counseling
  • Microsoft Office Suite
  • Relationship Building
  • Decision-Making
  • Goal Setting
  • Multitasking
  • Grant Writing
  • Multicultural Awareness
  • Substance Abuse Prevention

Certification

  • Licensed Substance Abuse Associate (LSAA), New Mexico Office of Peer Recovery and Engagement (OPRE), 04/07/22
  • CPSW - Certified Peer Support Worker, University of New Mexico, 05/07/18
  • Notary Public, Office of the New Mexico State Governor, 10/08/20 to 10/07/24
  • New Mexico Registered Nurse License, inactive, R22525, Expired

References

  • Dr. Theresa Meehan, Director of Acoma BHS, Acoma, NM, 505-610-5897
  • Ms. Ashley Johnson, Counseling World Services, 505-361-9610
  • Ms. Lynette Martinez, LADAC, Zuni, NM, 87327, 505-782-4710

Availability

True, True, Flexible, all shifts, willing to travel

Timeline

Child Protective Service Worker

Pueblo of Zuni
07.2023 - 05.2024

Counselor 1 LSAA (Licensed Substance Abuse Associate)

Counseling World
01.2022 - 07.2023

Case Manager

Wellspring Residential Program
08.2019 - 12.2021

Tribal Liaison/Case Manager

Presbyterian Healthcare Services
07.2017 - 07.2019

Enrollment Counselor

BeWellNM
06.2015 - 07.2017

MSPI Coordinator

Pueblo of Zuni
05.2012 - 05.2015

Ambulatory Care Nursing Director

Gallup Indian Medical Center
09.1987 - 03.2010

cert - Peer Support

New Mexico Office of Peer Recovery And Engagement (OPRE)

LADAC Program -

University of New Mexico

Master of Arts - Organizational Management

University of Phoenix

Bachelor of Science - Nursing

University of New Mexico

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Randall Zuni