Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
RANDALL CHERON

RANDALL CHERON

Property Management
Queens Village,NY

Summary

Hands-on property manager with years of experience in administration and optimization of properties. Proven ability to act as a liaison between tenants and the landlord assuring the most efficient flow of communication. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

16
16
years of professional experience

Work History

Property Manager

Freestone Property Management Group
05.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Communicated effectively with owners, residents, and on-site associates.
  • Monitoring properties NOI - subtracted all operating expenses on the property from all the revenue generated from the property.
  • Monitoring KPIs for new acquisition portfolios. (key performance indicators)
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Senior Property Manager

MBD HOUSING MANAGEMENT
03.2022 - 04.2023
  • Inspecting property conditions and coordinating maintenance activities
  • Generate Purchase Orders and process invoices with cross-referencing with finance and accounting department
  • Working closely with Building Managers and Case Managers
  • Maintained building systems by working with maintenance services and supervised repairs.
  • Collections & Arrear monitoring / Billing
  • Investigated and resolved any tenant concerns.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Communicated effectively with owners, residents, and on-site associates.
  • Maintaining organized and updated resident files spreadsheets and records
  • Contracting and supervising repairs and maintenance work
  • Unit and commercial space Inspections (HPD/HQS), Violations
  • Kept properties in compliance with local, state and federal regulations.
  • Marketing and budgeting monthly expenses
  • Work closely with Vice President and CEO
  • Manage over 35+ employees (in office and on field)
  • Train Staff / New hire
  • Hold and support community meetings for Residents and Commercial Residents
  • Familiar with Local Law(s) 1 (lead paint) Law 55 (Mold) Local Law 63 (Self-closing Doors)
  • Local law 44 (Stove Safety Knobs)

PROPERTY MANAGER

RELIANT REALTY
11.2020 - 03.2022
  • LIHTC experience (Tax Credit/Section-8)
  • Assist with all Recertification types (Interim, annual)
  • Addressing and resolving residents' questions, concerns, and complaints in a timely manner
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Inspecting property conditions and coordinating maintenance activities
  • Collecting rent, process late payments, and handling operating expenses
  • Processing payroll
  • Maintaining organized and updated resident files spreadsheets and records
  • Contracting and supervising repairs and maintenance work
  • Inspections (HPD/HQS), Violations
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state and federal regulations.
  • Administered operations to handle needs of more than 1200+ tenants across 800 property units.

ASSISTANT PROPERTY MANAGER

WILDER BALTER
10.2019 - 11.2020
  • Section-8 /HUD/Tax-Credit accounts/leases
  • Affordable housing
  • Addressing and resolving residents' questions, concerns, and complaints in a timely manner
  • Processing applications, conducting credit checks
  • Inspecting property conditions and coordinating maintenance activities
  • Managing budgets, accounts, rent collections, and tenant notices
  • Creating and distributing marketing materials to attract new tenants
  • Maintaining organized and updated resident files and records
  • Reporting any problems or issues to the property manager
  • Maintains building systems (YARDI) by contracting for maintenance services and supervising repairs
  • Contracting and supervising repairs and maintenance work
  • Collecting rent, dealing with late payments
  • Maintaining records of income, expenses, signed leases, complaints, maintenance, etc
  • Terminating leases and initiating eviction proceedings
  • Reports Directly to Vice President

LEASING AGENT/MAINTENANCE REPRESENTATIVE/PROPERTY

Heatherwood Luxury Rentals
09.2018 - 10.2019
  • Distributed and followed up on tenant renewal notices.
  • Verified tenant incomes and other information before accepting lease applications.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Kept meticulous records of correspondence between management and tenants.
  • Handling and setting up lease signings
  • Drawing up and executing lease contracts
  • Execute on-site credit and background checks on applicants
  • Registered clients on database to enable tracking history and maintain updated records.
  • Setting up Purchase orders with Vendors
  • Communicating with Superintendents and vendors to set up purchase orders for vacant units
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Greeted clients, showed apartments, and prepared leases.

ASSISTANT PROPERTY MANAGER

NY Online Realty
09.2015 - 08.2018


  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Kept accurate records of all resident and tenant correspondence.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Escalated major issues to property manager for immediate remediation.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Collected and maintained careful records of rental payments and payment dates.
  • Coordinated appointments to show marketed properties.

Property Manager Office Administrator

Collective Family Property Group, LLC
09.2013 - 01.2015
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Reconciled account files and produced monthly reports.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Collected and maintained careful records of rental payments and payment dates.
  • Coordinated appointments to show marketed properties.

FRONTLINE SUPERVISOR

BJ'S WHOLESALE CLUB
07.2011 - 08.2015
  • Assist and over see cashiers, member services, and store operations
  • Execute company strategies
  • Use marketing skills to sell memberships
  • Multitask as a supervisor, cashier, and customer service representative as needed
  • Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives.
  • Accomplished staff results by communicating job expectations and planning, monitoring and appraising job results.
  • Managed proper staffing level daily by checking sick leaves and forecasting employee vacations and unanticipated absences.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Store Manager

FOOTLOCKER
07.2007 - 06.2011
  • Provide excellent customer service and assure all customers' needs are satisfied
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

Associate of Arts - SOFTWARE ENGINEERING

Florida Atlantic University
Boca Raton, FL
05.2011

Skills

  • Strong written and oral communication
  • FAIR HOUSING & REASONABLE ACCOMMODATIONS CERTIFIED (BY QUADEL)
  • Effective Planning
  • Microsoft Office
  • Property Management Software Understanding
  • Microsoft, Excel, mac, registering, data entry
  • Customer Service
  • Problem solving
  • Property Management
  • Property Management Software: Yardi, BCompliant, Sitecompliant, Monday, Visitt
  • LIHTC
  • Ability to develop and lead a team
  • Property Leasing
  • Apartment Maintenance
  • Office Management
  • Section 8
  • Auditing
  • Knowledge of office procedures
  • Multitasking

Timeline

Property Manager

Freestone Property Management Group
05.2023 - Current

Senior Property Manager

MBD HOUSING MANAGEMENT
03.2022 - 04.2023

PROPERTY MANAGER

RELIANT REALTY
11.2020 - 03.2022

ASSISTANT PROPERTY MANAGER

WILDER BALTER
10.2019 - 11.2020

LEASING AGENT/MAINTENANCE REPRESENTATIVE/PROPERTY

Heatherwood Luxury Rentals
09.2018 - 10.2019

ASSISTANT PROPERTY MANAGER

NY Online Realty
09.2015 - 08.2018

Property Manager Office Administrator

Collective Family Property Group, LLC
09.2013 - 01.2015

FRONTLINE SUPERVISOR

BJ'S WHOLESALE CLUB
07.2011 - 08.2015

Store Manager

FOOTLOCKER
07.2007 - 06.2011

Associate of Arts - SOFTWARE ENGINEERING

Florida Atlantic University
RANDALL CHERONProperty Management