Randall Giles Crisostomo
Santa Clara,CA
Summary
Focused on business and operational improvements. Detail-oriented Technical Support Representative with extensive experience in
telecommunications, retail and customer service. Troubleshooting and desktop support on Windows and Mac systems. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
Work History
Facility Checker / SG Migration
Globe Telecom
Mandaluyong City, PH
12.2019 - 03.2020
- Providing the details, monitoring of the facility and area if applicable to put tower or cables.
- Looking the design of the area and operations and maintenance field works under network field maintenance section.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored network hardware operations to evaluate proper configuration.
Support Desk Admin / Channel Helpdesk Admin
Globe Telecom
Mandaluyong City, PH
11.2017 - 11.2019
- Receive emails to raise Service Request and Log the details.
- Providing the status information to both customers and product service managers.
- Handling report generation, user access management and perform monitoring.
- Performed root cause analysis and general troubleshooting.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with outside departments to implement system-wide improvements.
Call-Out Agent
Globe Telecom
Mandaluyong City, PH
11.2014 - 03.2017
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Attended training to stay up to date with new products and service offerings.
- Maintained contact with customers to request referrals.
- Provide information and handle complaints.
- Updated customer records in CRM to document interactions.
Education
Bachelor of Science - Commerce Major in Tourism Management
Far Eastern University
Nicanor Reyes Avenue, Morayta Manila04.2012
High School Diploma -
International Montessori Center
Bulacan03.2007
Skills
- Flexible and Adaptable
- Computer Internet Proficient
- Customer Service
- Organization and Time Management
- Active Listening
- Good listening skills
- Responsible
- Data Entry
- Team Support
- Customer Data Confidentiality
- System Performance Assessment
- Help Desk Support
- Microsoft Windows and Office
- Document and File Management
- Task Prioritization
- Tracking and Documentation
Timeline
Facility Checker / SG Migration
Globe Telecom
12.2019 - 03.2020
Support Desk Admin / Channel Helpdesk Admin
Globe Telecom
11.2017 - 11.2019
Call-Out Agent
Globe Telecom
11.2014 - 03.2017
Bachelor of Science - Commerce Major in Tourism Management
Far Eastern University
High School Diploma -
International Montessori Center
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